inlustra Posts - Answer Overflow

inlustra

•Created by inlustra on 12/18/2024 in #💬│support

BridgeRequestTimeout

Hi all, We've been running Novu for a little while now, however just in the past couple of days we're seeing a lot of BridgeRequestTimeout We're not seeing any failures our side can we get some info on what might be going on here?

18 replies

NNovu

•Created by inlustra on 11/11/2024 in #💬│support

Using Echo to send internal slack message

Hi guys, We're looking at consolidating all of our internal messaging which is currently happening separately to Novu. We'd like to unify the approach to have all of our communications in one place and use Novu to send internal Slack messages. Right now the only thoughts we have is to actually trigger another notification to an "internal" subscriber (Maybe with the Subscriber ID: "internal"). Has anyone been through anything similar?

4 replies

NNovu

•Created by inlustra on 7/18/2024 in #💬│support

Resend Rate Limits

Hi guys, We're currently experiencing a bit of an issue when bulk triggering workflows alongside Resend as our main email provider. The message coming from Resend:

{
    "name": "rate_limit_exceeded",
    "message": "Too many requests. You can only make 2 requests per second. See rate limit response headers for more information. Or contact support to increase rate limit.",
    "statusCode": 429
}

{
    "name": "rate_limit_exceeded",
    "message": "Too many requests. You can only make 2 requests per second. See rate limit response headers for more information. Or contact support to increase rate limit.",
    "statusCode": 429
}

Is this something that's avoidable using Novu? How can we ensure we don't hit these limits? For some extra context here, we bulk send to everyone in a "workspace" a-la-Slack using a novu topic, so it's not something I can see us fixing ourselves. Appreciate that this is a pretty vague question, but as we're not hitting resend directly ourselves, I'm unsure on how we can avoid this.

9 replies

NNovu

•Created by inlustra on 3/4/2024 in #💬│support

Novu returning "processed" and acknowledged but no activity found and workflows not triggered

Hey guys, I'm trying to diagnose an issue we're seeing when moving over to production. In development, all is well and working. However since moving over to production, we're seeing the events just "swallowed" IE, we're not sure what's going on with them. Here's the response from Novu:

{"acknowledged":true,"status":"processed","transactionId":"0348983f-acb7-486b-ad9d-ab352c5f8f58"}

{"acknowledged":true,"status":"processed","transactionId":"0348983f-acb7-486b-ad9d-ab352c5f8f58"}

However, as mentioned in the title, there aren't any workflows being triggered and the activity feed shows "no activity"

15 replies

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