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Nixpacks Deployment Error
I don’t think I was disrespectful in any way whatsoever, I’m just sharing my honest opinion as someone who has been using railway for a while. I do believe all I’ve said was constructive criticism and I meant no harm in any way, it’s just just my experience dealing with railway for the past couple of months.
16 replies
Nixpacks Deployment Error
I’ve pinged even though I saw that rule because it was (and still is) an emergency. I too run a community discord for my business and people tag me all the time even though it’s against the rules, but more often than not I’ll reply to their question instead of linking them to the rules as that usually is the best course of actions to keep customers happy and to actually help them.
I’ve posted this Friday not Saturday, and I saw team members replying to other questions after my question was already posted and I still didn’t get a reply. You guys don’t work on weekends and even though that’s weird for a hosting company to not offer support during the weekend, I understand given it’s a small company. However to get support before Monday it seems to me like I would have needed to post this Thursday? It just seems very weird to me that railway’s support has gone downhill so fast in such a small amount of time, seems like it was just yesterday we had 1 on 1 tickets for the pro plan.
All in all as a user of railway for a while I’m sad to see the service keep declining instead of improving. At some point the small cost savings will no longer make it worth it for businesses such as mine to switch from bigger providers that have less issues and better support.
With that being said, I have attached the logs with this message. Hopefully this can be fixed soon after 3 days of not being able to deploy my service.
16 replies