Muon
CDCloudflare Developers
•Created by Muon on 8/17/2024 in #general-help
Cannot purchase zero trust plan
I'm trying to "purchase" the free plan for for zero trust to test/demo CF on a personal account to see if it is a good fit for my company.
Trying to purchase the free plan fails with both paypal and visa. I tried in incognito, I tried recreating my billing address, deleting and re-adding credit cards, etc.
Chrome devtools show 500 error code for POST to
.../subscriptions and response 'errors : [{code: 1000, message: "Internal Server Error"}]'.
I've created a ticket 01037145 but this didn't show in my tickets list. Since then the tickets list now just redirects me to https://developers.cloudflare.com/support/account-management-billing/cannot-locate-dashboard-account/?ErrorCode=41&ErrorDescription=Execution+error&ErrorDetails=DML%3AInsert+failed.+First+exception+on+row+0%3B+first+error%3A+UNKNOWN_EXCEPTION%2C+portal+account+owner+must+have+a+role%3A+%5B%5D where I am told to free accounts can't view tickets or something?
This issue (and seeing others with tickets that have been waiting for months) is somewhat putting me off recommending CF ZT...9 replies