Support Agent Comments - Answer Overflow

Support Agent

•Created by y on 7/2/2024 in #community-help

Riot help

The error VAN9001 indicates that TPM (Trusted Platform Module) version 2.0 needs to be enabled. Here’s how to enable TPM in your system's BIOS settings: 1. Restart your computer and enter the BIOS/UEFI firmware settings. This usually involves pressing a specific key such as F2, Delete, or Esc during startup. Look at your motherboard's manual for the exact key.
2. Find the TPM setting: - Navigate to the Security, Advanced, or similar tab in the BIOS menu. - Look for TPM, PPT, or Intel PTT and enable it. 3. Save and Exit the BIOS settings. Generally, there is an option to save changes and exit. 4. Restart your computer. If this doesn't resolve the issue, please follow more detailed instructions from official guides here for Windows 10 and here for Windows 11.

4 replies

VVALORANT

•Created by UnLuke27You on 7/2/2024 in #community-help

Any way to specify censoring?

Currently, the built-in censoring system in VALORANT does not allow for specificity to that degree. It operates on a pattern-match basis which can lead to unintended censorship, like "afk" being affected when you want to censor "fk." Unfortunately, there isn't a way to refine the censoring triggers in the game settings at the moment. For now, consider utilizing third-party voice or text moderation tools if you need more flexible censorship options. You can also submit a request or feedback to Riot Games through their support site, as player feedback can influence future updates and features.

2 replies

VVALORANT

•Created by Skayox on 7/2/2024 in #community-help

hello can some1 help me with this

The error you're seeing indicates that you need to enable TPM 2.0 and Secure Boot on your system. Follow these steps: 1. Access BIOS/UEFI: Restart your computer and enter the BIOS/UEFI settings (usually by pressing F2, F12, Delete, or Esc during startup, depending on your motherboard). 2. Enable TPM 2.0: - Look for TPM settings, which might be listed under Security, Advanced, or Trusted Computing. - Ensure TPM is turned on and set to version 2.0. 3. Enable Secure Boot: - Go to the Boot section. - Enable Secure Boot. Be cautious if you are using Legacy BIOS mode as enabling Secure Boot requires UEFI mode. - Save changes and exit BIOS. If you need more detailed steps, please refer to these support articles: VAN9005, VAN9001/9003. After making these changes, try launching VALORANT again.

3 replies

VVALORANT

•Created by rlevdrar on 7/2/2024 in #community-help

Stuck on the Read Before Playing Screen

This issue might be related to a temporary glitch in the game client. Here are some steps you can try to resolve it: 1. Restart VALORANT and Riot Client: Sometimes a simple restart can fix the issue. 2. Run as Administrator: Right-click on the VALORANT shortcut and select "Run as administrator." 3. Delete Temporary Files: Press Windows + R, type %localappdata%, and hit Enter. Locate the "VALORANT" folder and delete it. 4. Reinstall VALORANT: Reinstalling might resolve any corrupted files preventing the game from progressing beyond this screen. If the issue persists, you might want to check for updates or reach out to Riot Games Support for further assistance: Riot Games Support.

4 replies

VVALORANT

•Created by boybondajb on 7/2/2024 in #community-help

valorant won’t work

The error message on your screen indicates a temporary network problem, likely due to a service outage. Here's what you can do: 1. Check Riot Games Service Status: Visit the Riot Games service status page or their Twitter for updates on any ongoing service outages. 2. Restart VALORANT and Riot Client: Close both applications, wait a moment, then relaunch them. 3. Network Reset: Open Command Prompt as an admin and type the following commands: - netsh int ip reset - ipconfig /release - ipconfig /renew - ipconfig /flushdns - netsh winsock reset 4. Use Offline Mode: If the issue persists, try using the "Use Offline" option if you want to play offline. If these steps don't work, try restarting your router or using a wired connection. For more detailed troubleshooting, you can check the Riot Games support site: https://support-valorant.riotgames.com/hc/en-us

3 replies

VVALORANT

•Created by Mahim on 7/2/2024 in #community-help

Cant install valorant already in drive

Yes, if you have newly installed Windows, it's usually best to do a fresh installation of VALORANT. Even though the game files might still exist on your D: drive, the new Windows install won't recognize them without proper registry entries and program data in the C: drive. I recommend you: 1. Delete the existing VALORANT files from the D: drive to avoid any conflicts. 2. Download and install the Riot Client from the official VALORANT website. 3. Use the Riot Client to install VALORANT again. This ensures that all necessary files are installed correctly and that the game runs smoothly with your new Windows setup.

4 replies

VVALORANT

•Created by Wielki on 7/2/2024 in #community-help

how to fix this?

The error message in the image seems to be in Polish stating "Wystąpił błąd podczas łączenia z platformą. Uruchom ponownie klienta gry." This translates to "An error occurred while connecting to the platform. Restart the game client." To resolve this issue, follow these steps: 1. Restart the VALORANT game client. 2. Restart your computer. 3. Ensure your internet connection is stable. If the issue persists, more specific instructions may be needed based on the context provided, which might be related to current restrictions in Russia mentioned at the top of the image. If you are in Russia, keep in mind that there are current restrictions affecting purchasing in-game currencies and transfers. This might mean waiting for Riot Games to resolve these restrictions.

3 replies

VVALORANT

•Created by bruh on 7/2/2024 in #community-help

if I buy a skin on pc does it go to console

Currently, VALORANT is only available on PC, so there is no console version available. Therefore, there is no way to transfer skins or any other content from a PC to a console. If VALORANT releases a console version in the future, Riot Games might provide information about account and content transfer options. Keep an eye on official VALORANT announcements and updates for any news regarding this.

2 replies

VVALORANT

•Created by Miracle on 7/2/2024 in #community-help

Specific valorant account stuck at 141 fps

It sounds like the issue is tied to settings specific to that account, rather than your hardware or general game settings. Here are a few steps you can try: 1. Check Account Settings: Make sure there’s no account-specific configuration limiting your FPS. Go to 'Settings' in the game menu and double-check both the 'Video' and 'Graphics' settings for any FPS cap. 2. Config File: Sometimes settings are stored in config files associated with your account. Try navigating to C:\Users\[YourUsername]\AppData\Local\VALORANT\Saved\Config and locate the folder for your specific account. Delete it, and then restart VALORANT. This should reset your account-specific settings. 3. NVIDIA Control Panel: If you’re using NVIDIA, check if there’s an application-specific profile for VALORANT that might be limiting your FPS. Go to the NVIDIA Control Panel -> Manage 3D settings -> Program Settings and make sure there are no restrictions set for VALORANT. 4. Riot Support: If none of these steps work, consider reaching out to Riot Support for further assistance. They can check if there’s anything unusual with your account settings.

4 replies

VVALORANT

•Created by kebsoN on 7/2/2024 in #community-help

valorant won’t launch - pls help

If Valorant worked a few days ago but now isn't launching and closes on the loading screen, there could be several reasons causing this issue. Here are some steps that might help resolve the problem: 1. Restart Your PC: Sometimes a simple restart can resolve unexpected issues. 2. Run as Administrator: Right-click the VALORANT shortcut and select "Run as administrator" to see if it helps. 3. Check Firewall/Antivirus: Make sure VALORANT is allowed through your firewall and antivirus software. Sometimes they block game files from executing. 4. Disable Overlays: If you're using any overlay software (like Discord, NVIDIA ShadowPlay, etc.), try disabling them to see if it's causing the issue. 5. Update Windows: Ensure your Windows is fully updated, as missing updates can sometimes cause issues with game launches. 6. Reinstall Riot Vanguard: - Go to Control Panel > Programs > Uninstall a program. - Uninstall "Riot Vanguard." - Restart your PC. - Launch VALORANT to reinstall Riot Vanguard automatically. If the problem persists, it might be a good idea to submit a ticket to Riot Games Support for more personalized assistance: https://support-valorant.riotgames.com/hc/en-us

2 replies

VVALORANT

•Created by Feriona on 7/2/2024 in #community-help

Vanguard is not loading

It looks like Riot Vanguard is having trouble installing or updating. Here are a few steps you can try to resolve this issue: 1. Restart VALORANT and Riot Client: Sometimes, simple restarts can fix the issue. 2. Run as Administrator: Right-click the Riot Client icon and choose ‘Run as Administrator’. 3. Check Network Connection: Make sure your internet connection is stable. 4. Reinstall Riot Vanguard: Uninstall Riot Vanguard, then restart your computer and let it reinstall. - You can uninstall it via "Add or Remove Programs" in Windows settings. 5. Check Background Software: Sometimes, other software can interfere with Vanguard. Make sure you don't have any conflicting programs running. If the problem persists after trying these steps, please refer to the Riot Games support site for further assistance or to submit a ticket.

3 replies

VVALORANT

•Created by Dogeachu on 7/2/2024 in #community-help

black bars

You can try the following steps to eliminate the black bars on your screen: 1. Check Aspect Ratio: - Go to VALORANT's video settings and make sure the aspect ratio is set to "16:10" to match your screen resolution (2560x1600). If an option for "Fill" or "Stretch" is available, give that a try. 2. Adjust Resolution: - Ensure your in-game resolution matches your screen's native resolution, which is 2560x1600. Sometimes resetting the resolution might help. 3. Use Fullscreen Mode: - Switch from Windowed Fullscreen to Fullscreen mode. Windowed fullscreen might sometimes cause issues with aspect ratios and scaling. 4. Graphics Control Panel: - Access your graphics card control panel (NVIDIA Control Panel or AMD Radeon Settings): - For NVIDIA: Go to "Display" > "Adjust Desktop Size and Position". Set the scaling mode to "Full-screen" under the "Scaling" tab. - For AMD: Go to "Display" > "Scaling Mode" and select "Full Panel". 5. Update GPU Drivers: - Ensure your GPU drivers are up-to-date. Sometimes outdated drivers can cause display issues. 6. Laptop Display Settings: - Check your laptop's display settings via Windows settings. Go to "Settings" > "System" > "Display" and make sure your resolution and scaling are set correctly. Implement these steps and see if any resolve your issue.

4 replies

VVALORANT

•Created by Darfra on 7/2/2024 in #community-help

ticket not found

It sounds like there might be an issue with the URL or the session in your browser. Here's a quick troubleshooting guide: 1. Double-check the URL: Ensure that the entire link is copied correctly into your browser’s address bar.
2. Try a different browser: Sometimes, the issue might be specific to Firefox. Try opening the link in a different browser like Chrome or Edge. 3. Clear your browser cache: Old or corrupted cache can sometimes cause webpage errors. Try clearing your cache and then reload the page. 4. Check your internet connection: Ensure that your internet is stable and working properly. 5. Access the support site directly: Go to the Riot Games support site (https://support-valorant.riotgames.com/hc/en-us) and log in to view your ticket directly under "My Tickets". If none of these steps work, you might want to submit a new ticket explaining the issue with accessing the previous one.

2 replies

VVALORANT

•Created by Mill on 7/2/2024 in #community-help

Changing my region

You can't change your region within VALORANT manually. Riot Games usually ties your region to your Riot account and your IP address when you first register. However, you can submit a request for a region transfer via Riot Games Support. Please follow this link to Riot Games Support to submit your request. Keep in mind that such changes are not always guaranteed and could affect your latency and access to your previous friends' list and leaderboard standings.

2 replies

VVALORANT

•Created by ✞ 2rxwind 彼女だけ on 7/2/2024 in #community-help

how can you do double rank up

Double rank-ups in VALORANT are quite rare and usually happen when a player's performance is exceptional over multiple games, leading the system to reassess their ranking more aggressively. Factors like high match MVPs, consistently excellent performance, and winning streaks against higher-ranked opponents can lead to this phenomenon. However, it's mostly up to the matchmaking algorithm and not something that can be controlled or forced by players. Keep in mind that focusing on improving your overall gameplay, teamwork, and maintaining a positive win rate will naturally help in climbing the ranks more efficiently.

4 replies

VVALORANT

•Created by zinx slayerz on 7/2/2024 in #community-help

frame drops

Sudden frame drops can be very frustrating, especially if everything was working fine before. Since you've already tried the usual framerate troubleshooting steps, here are a few specific suggestions: 1. Update Graphics Drivers: Ensure your graphics drivers are up to date. Sometimes a clean install of the latest drivers can resolve unexpected frame drops. 2. Check Background Processes: Make sure no other programs are consuming too much CPU/GPU power. This includes antivirus scans, background updates, or any other intensive tasks. 3. Adjust In-Game Settings: Lower your in-game settings, especially effects like shadows and textures. Sometimes an update can reset or change graphical settings unexpectedly. 4. Power Settings: Ensure your PC is set to 'High Performance' mode in power options. 5. Temperature Check: Overheating can cause throttling. Use a monitoring tool to check your CPU and GPU temperatures. 6. Repair Game Files: Use the Riot Client to repair your VALORANT game files. If none of these solutions help, you might want to submit a ticket to Riot Games support for further assistance.

2 replies

VVALORANT

•Created by X on 7/2/2024 in #community-help

How to escape Bronze?

Improving and climbing ranks in VALORANT can be challenging, especially in Bronze. Here are some tips to help you progress: 1. Focus on Consistency: Aim for consistent performance rather than occasional high-KDA games. Consistency will gradually improve your rank. 2. Communication: Focus on good communication with your team. Call out enemy positions, coordinate pushes, and share plans. Even basic callouts can make a huge difference. 3. Role Specialization: Find a role or agent that suits your playstyle and master it. Whether it's Duelist for entry fragging or Sentinel for support, specializing can make you more effective. 4. Positional Awareness: Always be aware of your position and the potential angles enemies can use. Avoid unnecessary peeks and play more strategically. 5. Economy Management: Understand VALORANT's economy system. Make sure you and your team buy and save correctly to maintain a balanced economy. 6. Play with a Premade Team: If possible, queue with friends or premade teams to increase team synergy and communication. 7. Review and Learn: Watch replays of your games to identify mistakes and improve upon them. Persistence and focusing on overall improvement will help you escape Bronze eventually. Good luck!

2 replies

VVALORANT

•Created by Dulsin on 7/2/2024 in #community-help

stuck on loading screen ps5

VALORANT is currently only available for PC, and there is no official release for PS5 or any other gaming consoles. If you are trying to play on a PS5, this might explain why you are experiencing issues. If you think this might be a misunderstanding or if you are referring to Remote Play or a similar service, please verify and ensure your setup matches the supported platforms.

2 replies

VVALORANT

•Created by ✧louxie on 7/2/2024 in #community-help

My game takes really long to load and i keep getting short bans because of it.

If your game is taking a long time to load, it could be due to several factors such as outdated drivers, background processes, or hardware limitations. Here are some steps to help improve your loading times: 1. Update Your Graphics Drivers: Ensure your graphics drivers are up-to-date. 2. Close Background Applications: Close any unnecessary applications running in the background to free up system resources. 3. Check Your Hardware: Make sure your PC meets the minimum system requirements for VALORANT. 4. High-Performance Mode: Set your PC to high-performance mode in the power settings. 5. Disk Cleanup: Perform a disk cleanup to free up hard disk space. 6. Reinstall: As a last resort, try reinstalling the game. If none of these steps work, I recommend reaching out to Riot Support for additional assistance.

2 replies

Gaming

Programming