Ken - connecX
KKinde
•Created by Ken - connecX on 12/3/2024 in #💻┃support
Login UX improvement
Hi team, we have users pass this login link instead of our app login. They copy the login link like this: https://YOUR_DOMAIN/auth/cx/_:nav&m:login&psid:01938a8dddc693804af8ef9e88cdbe80 instead of our web login https://YOUR_DOMAIN/login. After one day or two when a user accesses the link with session id again, it will trigger an infinite loading UI issue after putting down email and click continue. The user thought there was something wrong with our web server but actually I think it is the session expiry issue. It would be good to show the user that the session is expired or an error message but not an infinite loading button.
3 replies
KKinde
•Created by Ken - connecX on 11/29/2024 in #💻┃support
MFA token takes long time to receive
Hi team, I wanna raise up a concern for receiving token via email. Sometimes it takes quite a long time (3-5 mins) to get a token. Our team has been experiencing this quite often. We now also receive customers complains in terms of the waiting period. What can be done to improve this?
11 replies
KKinde
•Created by Ken - connecX on 7/10/2024 in #💻┃support
Organisation cross platform permission control
Hi there, I am building an react native and react web console using the same tenant( users are also from same organisation), what is the best way to prevent cross platform access? e.g. app user will get blocked if they try to access the web console.
5 replies