Login UX improvement
Hi team, we have users pass this login link instead of our app login. They copy the login link like this: https://YOUR_DOMAIN/auth/cx/_:nav&m:login&psid:01938a8dddc693804af8ef9e88cdbe80 instead of our web login https://YOUR_DOMAIN/login. After one day or two when a user accesses the link with session id again, it will trigger an infinite loading UI issue after putting down email and click continue. The user thought there was something wrong with our web server but actually I think it is the session expiry issue. It would be good to show the user that the session is expired or an error message but not an infinite loading button.
2 Replies
Hi @Ken - connecX!
Good request, any improvement to UX is! - I think it may be better suited for #💡┃suggestions
I’m curious though - why don’t the users share your application login link? Seems like a user education issue at the root of this.
Hi @Ken - connecX we are working on improving this very things by providing an action either nav home or to signin screen when the error occurs. Should ship soon.