PUBG and Account Thiefs Collaboration
This message is to spread awareness to all pubg mobile players,ive spent over 40.000 euros on this account and last year on march 03 when i logged into the game all my login methods were removed and the game kicked me out of my account,all pubg mobile "specialist" who can't even read their name properly i'm quite sure of that since last year untill today and over 300 emails sent didn't do anything to help,i never shared my account with no one neither clicked malicious links,it was just gone,considering how strong my account was secured this heist could only be done with the help of someone working for pubg mobile,i gave them multiple chances to redeem theiself and simply just return my account,all they do is to give me the link for their account recovery tool witch isn't working,ive done 40 request trough it so far,what i want to say is to stop spending money in this game and never buy any of their services ever again as their own employees might target your account one day,i have allready published an e-book and soon a phisical one about how they launder money and how they work togheter with this account thiefs and share the money togheter,for the end i will say that i am a very well known person in the world,a poor person would just gave up but not me,as i told them many times its either they return my account back either all the money spent on the account 40.000 euros with proof,or they'l spend some good milions coming next year for just 40.000 they washed of me,if there is tho an official employee anywhere on this server all i need is a whatsapp number either a call here on discord to clarify this problem and get either the account either the 40.000 euros.
70 Replies
I have money to promote lots and lots and lots of videos about my story to make sure its reaching the entire world,again,i dont want to hurt the company so bad but considering all they do is to just refuse to recover my account or pay me the money i will have to do it.My mental health can't deal with this anymore
Solution
No it dosent work,i need a real employee from pubg and fast
Do not mark as solution please as this is not a solution at all
Have you submitted a recovery request from this form before?
The responses submitted on this form are checked thoroughly by a member of the PUBG MOBILE Operations Team, not the customer service.
Just checking it dosent work,i need to speak with an employee,speak not write a message and respond in 7 days back,speak with one,solve the problem,and recover the account at that moment,no recovery tool thing no nothing,manual,and then on the spot not after 7000 messages,the account was stolen a year ago,and i spent over 40k on it
i got same issue, my account just got hacked 3 days ago. i was searching for help, even provide proof of purchased something (from playstore). idk if i will get rejected or approved by the official team, but i really hope i get my account back, the account might still have my HACKED email, and i can proof the email was mine (but the password already changed and got 2 step verification already). I've been playing the game almost 7 years with the account,
since 2018 i never shared or clicking on any random link POP UP for a scam to login with my PUBG account, idk how this hacker just somehow got my email and erased my whole PHONE, and now this device does not even a REGULAR device that I've been using for the account to sumbit a recovery in-game
This is the exact issue im facing dude,and all they do is to reply back with automated emails regarding their account recovery tool,but that robot cant do anything because the game dosent recognize you as the owner no more
Count emails,why in earth would someone spend so much time even after 1 year if it wasnt my account?And i gave them multiple options,either to fully refund me 40.000 euros into my bank account,either to recover the account,either to create a new account with the exact same level and skins i had on my stolen account
I can provide them a video with all the skins i have on that account no problem
All bought by me,my money,proof for every single uc went into that account
They already asked you to submit a Recovery Request through the form: https://pubgmobile.live/support
Why don't you try that?
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I just did,yet,i asked to speak,SPEAK,not wait and WRITE,speak,with one of their employee,and recover it allready,its been a year
Oh, you may wait then
They reply within 7 working days
As long as they find an employee thats not a mute person and ca use his mouth to speak,its ok
Game works like absolute garbage since 8 months ago,if they dont want to fix the game and at least move the muslims to the server they belong Middle East,not Europe,at least give the people their stolen account back
¿
@blackbox Bangali?
What bangali?
U ?
No,im from europe
The server i belong to aswell,if i was from asia or middle east i would have played asia or middle east,you get the point?
seems like screenshot proof of purchased item dosent make enough evidence then for your ownership of the account
then, who top up this?🤣
I think their employees are just random people from the street really,and its not just 1,i spoke to more than 100 trough emails🤦♂️
all of the email we're rejected or disregarded, idk why not even once we're verified or asking for much more information
so did you get your acc back
read carefully from the top
i started reading and when i saw how much it has i just said na
lol
and you read this?
Bro keep it up. I am following this thread.
And really interested in outcome.
:CatLove:
i hope that proofing of purchased item screenshot can always proof that you owned the account, since my account paying some item from pubgm store that payed through playstore
Apparently that's not enough lol
yup
it's just sad, watching my account being played by the hacker, that he can't proof anything that he own the account
I've been playin since 2018, almost all the event has been played, i still remember NIGHT Vikendi and Erangel using night vision
seeing his tons of EMAIL being rejected or disregarded, makes me feels like not gonna get my account back
Got good update. Account got recovered through community form.(Not mine, partners)
Mine is still in process lol
2nd update. Mine got recovered to
how many form that u sent tu them?
1 to tech support
Then they sent us to community form. Done that and that's it. Took 6 days to get reply. But we minus 2 since it was weekends. So 4 working days.
If question is why it was successful.
I will assume that we reacted same day and provided really a lot of information. I cant tell exactly which of proofs made a difference, but most probably it was bit with "provide as much useful information as you can"
Where we mentioned most of things on account. Detailed list of friends e.c.t
i do all that too , and give much info and proof that i got , and if u a human being , u will agree and confirm that im the owner of the account , but after all of that, i got a email , and they said this , and i dont know what to do next
Sad to hear that.
I think for us it was the speed of filling form. Try to collect more info? Try to remember more of info what you could provide.
Payment details from the bank not google play(since GP can be hacked to) bank less likely.
Try contact friends who you usually played with maybe they can help you remember something more.
4 months is still doable I think.
Here are peoples who try to recover accs who didn't login for years :AngryCatSip:
I provided all right information even named the exact date of aquiring specific skins and ammount of money spent to get them and not just that,if thats not "proof" enough then just shoot me lol
Anyway,im not giving up,they can easily recover the accounts manually they just dont want to,my explanation is that they get some good money for doing this for hackers,some extra besides their salary,i gave them options tho plenty,refund me all the money spent in the game,recover the account,or,i have multiple videos also proof that i own it in wich i showcase every skin,make a new account with the exact same skins and level,a thing that they can also do
And im also a tiktok streamer,remember the winnsanity case?He completely lost access to his account but because he is a big streamer they recovered it in a matter of 1 or 2 weeks
I got your feelings.
If you like we can try re-do form together?
That's everything what I can help you with 🤷
@QuetRy i did one,im waiting for an answer,if its a no,then i want someone from the tehnical team to speak with him and manually finally recover it,im not dumb,i know how it works,i know the tehnical team can manually recover it 100%,dosent matter from where im so sure about this but it can be done,by the tehnical team,its been a year since it was stolen,asking me to show them purchase of uc and info about the last 6 months,when the account has 1 year since it was stolen sounds just dumb
Wynnsanity didnt do anything,his account was just recovered,pretend im wynnsanity
Reason why I asked would you like to try together, because I see that you are frustrated and you got all right for that. My partner was pissed off to and done first form wrong just on emotions.
That's why I offered help, possibly you just need someone "not involved" to ask you right questions to get correct answers
That's all about it
Nothing to do with you being "dumb" it's more about you being frustrated and on emotions
I did what they asked me to multiple times not 1 believe me,if you see above i posted how many emails i have with them,i know all the questions allready in the back of my head
Sometime we believe in something what is not true, but we still believe it and when someone trying to prove us wrong we call them ignorant and dumb.
That's just my assumption, but as I can see that's your position towards tech support. In this stance you wont be able to have reasonable conversation and they wont eighter because that's not what they supposed to do.
Reasonably they just process data what you provide and if something don't match. Safe way is just - reject.
Because imagine if someone would actually try to steal your 40k acc and they would just go with it regarding guy providing some detail not matching, but they still feel that way 🤷
Hope you get my way of thoughts
Everything matches untill the date it was stolen nothing wrong,not 1 bit,its their job to do it,they stole it togheter with the hacker to make money,they also going to recover it or use one of the 3 options i gave them above and thats all about it
Well, I offered my help. You decided you don't need it. Lets leave it at that.
But as I mentioned above I will follow thread, because I am curious of outcome. Keep us updated please :CatLove:
Pubg mobile Germany,we cannot help you here on discord,you must speak to in-game support,ok who?how?there is no in game support,in game theres only the sistem with automated responses
🤦♂️
Ye the whole system is messed up
It’s like it’s routing for scammers
The recovery system only works when your account recovery request is earlier that 6 months and from a trusted device. Outside of that there is no support. PUBG mobile does not offer manual support to normal players.
It did not work from the first week that was stolen,that dosent matter anyway i know its possible and they can do it
I know right?
Sure they could manually review your proof. They just don’t do that. You provide wrong data to them so they deny your claim.
You can post on the pubgm_support Reddit as a last effort but you don’t get more.
You do,i know people,i speak from knowledge,believe me you do
You know that rewiev and recover are 2 different things right?i asked for manual recovery not rewiev the information i provided correctly 100 times
Its about recovering the account,not rewieving
That is not the way it works, they review your claim and accept it or like in your case deny access.
There is no magical backdoor for people that spend more than other.
I know the process is bad but should look over your conversation from the ingame support and check what is missing or could be added.
Maybe go to https://pubgmobile.live/support and select ingame support, then error takes a look at it.
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For that select „internal“ in the menu.
Nothing is missing all and only corect information
The outcome,so an employee and fast
Discord,Instagram,Whatsapp,Facebook i do not care on wich platform,an employee from the company and fast,they dont want to recover it then pay me 40k euros or create an exact duplicate of it and hand it over
@delfin🐬
Please show this to them or any other moderator
🤣🤣 Funny joke, you accepted that when you spent money in exchange for non refundable, non traidable items with no counter value in real life.
at least they can recover his account not the money that spends, but the chance of getting recover is low
Ngl the account is gone mate
I have lost 2k in account dealing
And I hate to say it bro it’s gone
Yes that’s right he prob can’t provide what they need to recover, many get hung up on a trusted device or correct data.
You can't read at all right?And what is the problem?You can't afford skins and you cry over this on another's players serious problems?
Did you get your account
Nope
This gotta be bad
Have you considered visiting tencent irl
Cant take so much vacation unfortunately,there is one in Germany in Berlin i think
Maybe il try that too in the summer
idk why they only ask proof of PURCHASED in 6 month.
what if someone doesnt even purchased anything and playing the game for a long time, and the account got hacked.
tell me HOW do someone will even get the account back?, that someone doesnt have a proof of purchased ITEMS
Have you tried to contact the Grievance Officer already?
https://www.pubgmobile.com/PK/contact.shtml
I have proof for payments for all the money thats the thing,even having that it still fails to recover
Did you get any help?
Still no
Account recovery requests submitted through https://pubgmobile.live/support are reviewed by Error, a member of the PUBG MOBILE Operations Team. This is the final decision on your account recovery request.
If you still need further assistance you can reach out to the in-game customer service as mentioned on the email you received.