totally frustrated
After we submitted the UID you provided and the email address provided by you to be linked when submitting the claim to the system for matching, it was verified that the account had a record of submitting the claim by using the [Account Recovery] tool. However, this email address was not provided in the column saying [The email address to be linked].
Thats the message i got when i tried to claim.
My claim got rejected and now i have to wait for another 7 days
With this my claim has been rejected for 4 times
Its giving the hacker more and more time to enjoy with my account
And dont even tell me to post in reddit
Just telling me to do the same thing that i’ve been doing over and over again
And they even marked that as resolved
So i guess my account is gone
Kudos to the PUBG mobile team
Great support
Enjoy the money I spent on this game
And btw one more thing
If you’ve given a role i think you should be try to be more responsible to fulfill that role rather than listening music on spotify and ignoring the queries and questions!!
Solution:
Jump to solution
The most recent post you created on the support subreddit is currently being investigated. You can refer to the response Tencent will provide regarding your issue, please wait patiently in the meantime, @aa_pakhnus_ta.
20 Replies
You may try to submit the claim with all the details that you do remember and wait patiently for a response. If your issue is not resolved after receiving a response, you may try to submit a support request through the official support subreddit with a description of the issue and your numeric user identification.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Bot?
no?
But your response is. He didn’t requested for help.
“And dont even tell me to post in reddit”He was just complaining. 🤷♂️
thats the only way other than customer support....
you cannot recover accounts by any other means
That’s true. But his frustration is totally legit. The current system is unfavourable, the requested evidence of ownership is not flexible. Like if you pay ingame via playstore/appstore it is not even taken in consideration and so much more.
that is why i would recommend you to take screenshots for in-game uc purchase :PeepoBlush:
It makes it easier to keep the dayes and amount of uc purchased so that it can be used later.
back onto your question for uc recipts e.t.c you can provide the exact date and amount of uc purchased instread of scren shots for that.
have you provided your device name, your login methods, the login method which was hacked and if you still have the access to your account then the device used by the hacker and their login method?
I mean I did all those things
I submitted about 4/5 UC purchase info
And submitted every other questions correctly
But still no approval
Not once not twice but it has been rejected for 4th time
any information that you did not mention correctly or you did not know about?
like previous names or friends you uses to play with?
or your usual device or the mode you played the most?
how old were the uc purchase info?
dont add 4 purchases of the same day
add one like 3 months ago then 5 months ago
make it have a huge time difference
make sure you dont use any which would be 7 months older or more
I’ve answered every thing
I have two guys playing with me the most in the past 6months
I mentioned them
My latest UC purchase was on April, march and before that
This is the message I’ve been getting frequently
seems like you didn't mention the same email you used to send the account recovery to be linked with the account.
Refer to this part:
However, this email address was not provided in the column saying (the email address to be linked)
you have submitted multiple claims and you did not provide the same email.
to be linked to the account
Nope I did
Idk why they said that tho
are you sure it was the same one?
did you double check the email?
you can try again too...
plus reddit is also an option
Yes I did
I got the same mail for about 3 times
try again :PeepoBlush:
have you tried reddit???
Yes I have
answer this @tribalqueef
Yes
They marked my post as resolved even though it wasnt
Solution
The most recent post you created on the support subreddit is currently being investigated. You can refer to the response Tencent will provide regarding your issue, please wait patiently in the meantime, @aa_pakhnus_ta.