Jace
CDCloudflare Developers
•Created by Jace on 12/7/2024 in #general-help
Subscription management is absolutely scuffed
Had a prior subscription for Cloudflare Stream that I'm trying to use right now, it seems my Stream subscription (which I was actively using, btw) disappeared and was replaced/swapped to an Images plan, which we don't use. I cancelled it days ago, now it's given me an extra month that I did not want, which is why I cancelled it. It gave me a cancellation date of TODAY, December 7th, and then magically changed it's mind and cancels in January now. I now won't be able to roll the page I need to until January because of how scuffed this system is. Can't enable Stream with an active Images subscription, can't get rid of my damn Images subscription. I do not want, Images, that's the reason I cancelled it, because I didn't want it. Amazon's looking better and better - many of the same services, but when I test them, they work in the way the consumer expects versus Cloudflare.
What is the deal with this. How can I get this fixed. This is truly the last month I'm bothering with Cloudflare if this is what I have to expect, it is a waste of time and development resources to have to nitpick a company 100x larger than us that absolutely has adequate resource to prevent this type of nonsense.
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