mg Posts - Answer Overflow

•Created by mg on 8/24/2023 in #djs-questions

Discord refusing to add user to channel when channel is moved to another category

Im honestly not even sure what to do anymore iv tried a lot of different methods and none seem to work. In short i have a escelate command for my ticket system, It mvoes the ticket, sends the messages, however it removes the user from the channel whenever moved to another category. I tried to get around this by re adding the user and well, it does not work. Any help is greatly appreciated

const {
    SlashCommandBuilder,
    StringSelectMenuBuilder,
    ActionRowBuilder,
    StringSelectMenuOptionBuilder,
    ButtonBuilder,
    EmbedBuilder,
    ButtonStyle
} = require("discord.js")
const { PermissionFlagsBits } = require("discord.js");

module.exports = {
    data: new SlashCommandBuilder()
    .setName("escelate")
    .setDescription("Escelate this Ticket")
    .addStringOption(option => 
      option.setName("category")
          .setDescription("You category you would like to escelate to.")
          .setRequired(true)
          .addChoices(
            { name: "Admin", value: "admin" },
            { name: "Management", value: "management"}
          )
      )
    .addUserOption((option) =>
    option
      .setName(`escelate`)
      .setRequired(true)
      .setDescription(`The user you would like to escelate this ticket for`)
    ),
    async execute(interaction, client) {

      const category = interaction.options.getString("category");
      const user = interaction.options.getUser("escelate");
      const added = await interaction.guild.members.fetch(user.id);

      if (category === `admin`) {
        label = `Admin Required`;
      } 

      let embed = new EmbedBuilder() 
      .setDescription(
          `This ticket has now been escelated! Please Wait for a responce from an Admin`
      )
  
      .addFields([
          {
              name: `🪪 Escelated By`,
              value: `${interaction.user.id} (${interaction.user.username})`
          },
          {
              name: `🟠 Status`,
              value: `${label}`,
          },
      ]);
  
      if(category === "admin") {
        interaction.channel.setParent("1143313705682083920");

        interaction.channel.send({
            embeds: [embed],
            content: `<@&977979177728876614>`, // <@&977986400521707520>
          });

          interaction.channel.permissionOverwrites.edit(added, {
            ViewChannel: true,
            SendMessages: true,
          }).then(console.log(`Added ${user.id}`))
  

      }

    }
}

const {
    SlashCommandBuilder,
    StringSelectMenuBuilder,
    ActionRowBuilder,
    StringSelectMenuOptionBuilder,
    ButtonBuilder,
    EmbedBuilder,
    ButtonStyle
} = require("discord.js")
const { PermissionFlagsBits } = require("discord.js");

module.exports = {
    data: new SlashCommandBuilder()
    .setName("escelate")
    .setDescription("Escelate this Ticket")
    .addStringOption(option => 
      option.setName("category")
          .setDescription("You category you would like to escelate to.")
          .setRequired(true)
          .addChoices(
            { name: "Admin", value: "admin" },
            { name: "Management", value: "management"}
          )
      )
    .addUserOption((option) =>
    option
      .setName(`escelate`)
      .setRequired(true)
      .setDescription(`The user you would like to escelate this ticket for`)
    ),
    async execute(interaction, client) {

      const category = interaction.options.getString("category");
      const user = interaction.options.getUser("escelate");
      const added = await interaction.guild.members.fetch(user.id);

      if (category === `admin`) {
        label = `Admin Required`;
      } 

      let embed = new EmbedBuilder() 
      .setDescription(
          `This ticket has now been escelated! Please Wait for a responce from an Admin`
      )
  
      .addFields([
          {
              name: `🪪 Escelated By`,
              value: `${interaction.user.id} (${interaction.user.username})`
          },
          {
              name: `🟠 Status`,
              value: `${label}`,
          },
      ]);
  
      if(category === "admin") {
        interaction.channel.setParent("1143313705682083920");

        interaction.channel.send({
            embeds: [embed],
            content: `<@&977979177728876614>`, // <@&977986400521707520>
          });

          interaction.channel.permissionOverwrites.edit(added, {
            ViewChannel: true,
            SendMessages: true,
          }).then(console.log(`Added ${user.id}`))
  

      }

    }
}

9 replies

Gaming

Programming