mikey rrr
CDCloudflare Developers
•Created by mikey rrr on 11/6/2023 in #general-help
Creative ideas for contacting support when Cloudflare is having issues sending emails?
Hi! I know this Discord is not for support issues, but I've hit a bit of a wall, and maybe someone here has some ideas!
I'm unable to get any emails from Cloudflare, which I suspect is a lingering issue from the Nov 2nd outage. I can otherwise send and receive emails normally, and I've checked my spam folder of course. So I can't try to change my password (not that I've forgotten it, but just as a way of trying to somehow login). My colleague is in the same boat (unable to receive emails from Cloudflare).
I recently created a new account (paying for 2 pro plans + more) to migrate some sites out of a previous account. I had neglected to setup 2FA & obtain backup codes (whoops) prior to the big outage on Nov 2nd. I was traveling during the outage, and because I wasn't on my home IP address, I hit the "Check your email and enter the token / We have detected that you are signing in from an unrecognised IP address." 2FA-ish step ( https://dash.cloudflare.com/two-factor?type=email ) after entering my email & password on the login screen. As I'm still traveling, I'm still stuck here.
The account recovery options discussed here: https://developers.cloudflare.com/support/account-management-billing/common-account-questions/login-and-account-issues/#still-need-additional-help ... are only applicable if you have 2FA enabled, the "Can’t access your 2FA device or backup codes?" link is not shown for the 2FA-ish step I'm hitting. I tried emailing and calling support, but neither of those options are supported (email got an auto-response, phone was a recorded message outlining online support options). All the forms of support available requiring logging in first. Seems like a bit of an oversight! But of course, Cloudflare normally is able to send emails...
Anyhoo, it's a long shot, but any ideas?
4 replies