Creative ideas for contacting support when Cloudflare is having issues sending emails?
Hi! I know this Discord is not for support issues, but I've hit a bit of a wall, and maybe someone here has some ideas!
I'm unable to get any emails from Cloudflare, which I suspect is a lingering issue from the Nov 2nd outage. I can otherwise send and receive emails normally, and I've checked my spam folder of course. So I can't try to change my password (not that I've forgotten it, but just as a way of trying to somehow login). My colleague is in the same boat (unable to receive emails from Cloudflare).
I recently created a new account (paying for 2 pro plans + more) to migrate some sites out of a previous account. I had neglected to setup 2FA & obtain backup codes (whoops) prior to the big outage on Nov 2nd. I was traveling during the outage, and because I wasn't on my home IP address, I hit the "Check your email and enter the token / We have detected that you are signing in from an unrecognised IP address." 2FA-ish step ( https://dash.cloudflare.com/two-factor?type=email ) after entering my email & password on the login screen. As I'm still traveling, I'm still stuck here.
The account recovery options discussed here: https://developers.cloudflare.com/support/account-management-billing/common-account-questions/login-and-account-issues/#still-need-additional-help ... are only applicable if you have 2FA enabled, the "Can’t access your 2FA device or backup codes?" link is not shown for the 2FA-ish step I'm hitting. I tried emailing and calling support, but neither of those options are supported (email got an auto-response, phone was a recorded message outlining online support options). All the forms of support available requiring logging in first. Seems like a bit of an oversight! But of course, Cloudflare normally is able to send emails...
Anyhoo, it's a long shot, but any ideas?
2 Replies
hmmm so in summary, you lost access to your account and aren't receiving emails?
These links may help, but they only work when logged out If you know the email: https://dash.cloudflare.com/forgot-password If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help If you don’t know the email: https://dash.cloudflare.com/forgot-emailThe login-help one for 2fa issues is a support form you can only use while logged out and allows you to specify an alt. email, you could also try forgot-email if you're not sure the one it was on
Oooo, https://dash.cloudflare.com/login-help looks promising (except for the "It may take a few days for a response" bit), thank you @Chaika ! It even has an option for "I cannot recieve emails from Cloudflare to this address" (albeit with a typo, "recieve" -> "receive"), which is the primary blocker we're experiencing.
I tried "forgot password" but never received an email. Ditto with "forgot email". And I'm definitely receiving emails normally from other services, it looks like the problem is on Cloudflare's end.
Huh, I submitted it, but didn't get a clear success / sent state, also didn't see an error... Good times. <:blob_sweat:1158524749379551422> Fingers crossed! 🤞
Edit: received an email at the alt. email I provided on the form, I'm in the queue, whew! 🥳