bobclewell
CDCloudflare Developers
•Created by bobclewell on 9/9/2024 in #general-help
Customer getting blocked by the "manage definite bots" WAF rule. Should I let them through?
I've got a scenario where a customer is complaining about not being able to access our site, but the Security Events log tells me they are flagged as "manage definite bots."
How accurate is this identification? Should I make an exception here in my WAF, or is this likely a customer that's got a bot on their IP, who is also trying to buy something from our site?
4 replies
CDCloudflare Developers
•Created by bobclewell on 9/9/2024 in #general-help
How do I look up a Cloudflare ID when a customer is blocked by the WAF
A customer reached out to our support to indicate they can't reach our site and they gave us the Cloudflare ID returned to them by the error message. Is there a way in the Cloudflare admin to lookup this specific incident give that ID to see the reason they were blocked?
18 replies