Molka
VVALORANT
•Created by Molka on 4/25/2024 in #community-help
1 year suspension
I surely think you're underestimating my knowledge about what a support agent tasks and job should be. The agent was definitely not doing 100% their job.
Once again, a support agent is supposed to take the whole request, treat and respond each point given by the user. Not reply to one point and leave the rest
42 replies
VVALORANT
•Created by Molka on 4/25/2024 in #community-help
1 year suspension
Very poor communication tools given by Riot as a direct connection between the user and the support agent.
42 replies
VVALORANT
•Created by Molka on 4/25/2024 in #community-help
1 year suspension
It isn't even a conversation. It is a whole paragraph reply. As a 'company' like Riot, which now is becoming less and less valuable, they're supposed to take the time and point out EACH complaint or request given by the customer. And not address one point, then leave the others with no response.
42 replies
VVALORANT
•Created by Molka on 4/25/2024 in #community-help
1 year suspension
A support agent's job is to read customers' and users' requests and questions and reply to each one of them accordingly
42 replies
VVALORANT
•Created by Molka on 4/25/2024 in #community-help
1 year suspension
If they for a fact read my whole request, they would have pointed out every point I mentioned.
42 replies
VVALORANT
•Created by Molka on 4/25/2024 in #community-help
1 year suspension
It was like they were just trying to answer all queues to get rid of it and marks their job as done
42 replies
VVALORANT
•Created by Molka on 4/25/2024 in #community-help
1 year suspension
And I've told you that the support agent didn't even take into consideration reading and answering my request.
42 replies
VVALORANT
•Created by Molka on 4/25/2024 in #community-help
1 year suspension
Is that policy even reasonable ?
42 replies
VVALORANT
•Created by Molka on 4/25/2024 in #community-help
1 year suspension
I gave money to get a digital item. Yes, you're right.
I gave money to be able to use the item.
Now the same company that I paid money for decided to just take that item away from me for a whole year.
42 replies
VVALORANT
•Created by Molka on 4/25/2024 in #community-help
1 year suspension
But I guess their response would be unimaginabely nicer that the response I got here
42 replies
VVALORANT
•Created by Molka on 4/25/2024 in #community-help
1 year suspension
Just responded with a vague response that can be copy pasted to any other complaint.
42 replies
VVALORANT
•Created by Molka on 4/25/2024 in #community-help
1 year suspension
The support agent did not even bother taking a minute from their time to read my complaint and ticket.
42 replies
VVALORANT
•Created by Molka on 4/25/2024 in #community-help
1 year suspension
Nah, the support agent did not provide any of a resolution or a specific response to MY case. Just responded to a general information. 0
42 replies
VVALORANT
•Created by Molka on 4/25/2024 in #community-help
1 year suspension
another term of referring to smoothly stealing people's money.
42 replies
VVALORANT
•Created by Molka on 4/25/2024 in #community-help
1 year suspension
"Riot's money", I spent money in return of skins and perks in game. Now, if you took the skins and whole account that has been active since 2019, refund the payments I made.
I made an appeal and submitted a ticket but the response wasn't clear at all and it was very basic. it was obvious it is generated for all tickets and the agent just copy pasted it without continuing reading my concern.
the 4th point is uselessly sarcastic and rude. Behaving wouldn't hurt. Especially that you know you're responding to a frustrated user.
42 replies