Neil Pomerleau
CDCloudflare Developers
•Created by Neil Pomerleau on 10/8/2024 in #general-help
Unable to add new domain with no outstanding balance
I still have the same issue.
25 replies
CDCloudflare Developers
•Created by Neil Pomerleau on 10/8/2024 in #general-help
Unable to add new domain with no outstanding balance
I saw someone else report the same thing a week ago: https://community.cloudflare.com/t/problem-with-adding-my-domain-on-cloudflare/749552
25 replies
CDCloudflare Developers
•Created by Neil Pomerleau on 10/8/2024 in #general-help
Unable to add new domain with no outstanding balance
could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
25 replies
CDCloudflare Developers
•Created by Neil Pomerleau on 10/8/2024 in #general-help
Unable to add new domain with no outstanding balance
Yes, the error message is a little longer now
25 replies
CDCloudflare Developers
•Created by Neil Pomerleau on 10/8/2024 in #general-help
Unable to add new domain with no outstanding balance
Should we repeat this process?
25 replies
CDCloudflare Developers
•Created by Neil Pomerleau on 10/8/2024 in #general-help
Unable to add new domain with no outstanding balance
"The case number (01218870) you are replying to is marked as Closed and too much time has lapsed for it to be re-opened, but you can still ask questions about the issue.
If you would like to ask a question related to this issue, please submit a new case so we can assist you. State your old case number (01218870) when submitting the new request and that will help us look back to the closed case's information."
25 replies
CDCloudflare Developers
•Created by Neil Pomerleau on 10/8/2024 in #general-help
Unable to add new domain with no outstanding balance
I don't understand why the ticket was closed.
25 replies
CDCloudflare Developers
•Created by Neil Pomerleau on 10/8/2024 in #general-help
Unable to add new domain with no outstanding balance
They provided generic instructions for how to pay an unpaid balance, which I do not have. I replied: "Per my previous email, I am the new owner of this domain name and I do not see any balance due under my account." Then the ticket was closed but the issue has not been resolved.
25 replies
CDCloudflare Developers
•Created by Neil Pomerleau on 10/8/2024 in #general-help
Unable to add new domain with no outstanding balance
@Chaika It's been another 45 days with no response. I'd really appreciate some sort of response from Cloudflare here.
25 replies
CDCloudflare Developers
•Created by Neil Pomerleau on 10/8/2024 in #general-help
Unable to add new domain with no outstanding balance
@Chaika The support ticket (01218870) was closed a week ago (11/7/2024, 8:48 PM PST) with no resolution. The forum post was also locked 30 minutes ago (11/14/2024, 9:45 AM PST) with no resolution. Can I please get someone to actually look into this issue?
25 replies
CDCloudflare Developers
•Created by Neil Pomerleau on 10/8/2024 in #general-help
Unable to add new domain with no outstanding balance
@Chaika this ticket has still not been resolved. Is there anything you can do?
25 replies
CDCloudflare Developers
•Created by Neil Pomerleau on 10/8/2024 in #general-help
Unable to add new domain with no outstanding balance
@Chaika thank you: https://community.cloudflare.com/t/unable-to-add-new-domain-with-no-outstanding-balance/724403
25 replies
CDCloudflare Developers
•Created by Neil Pomerleau on 10/8/2024 in #general-help
Unable to add new domain with no outstanding balance
@Chaika I received an unhelpful automated response about trying different payment methods when a payment fails, but I am not trying to make a payment. I am trying to add a site.
25 replies