J-SFOA
CDCloudflare Developers
•Created by J-SFOA on 8/30/2024 in #general-help
Unable to log in with SSO to dashboard - token / cert expired.
@Erisa just wanted to let you know that the issue has been resolved. Escalating the ticket worked, support reached out right away. Thanks again for your help!
27 replies
CDCloudflare Developers
•Created by J-SFOA on 8/30/2024 in #general-help
Unable to log in with SSO to dashboard - token / cert expired.
ok great. Thanks so much again!
27 replies
CDCloudflare Developers
•Created by J-SFOA on 8/30/2024 in #general-help
Unable to log in with SSO to dashboard - token / cert expired.
yes, it's 01058714
27 replies
CDCloudflare Developers
•Created by J-SFOA on 8/30/2024 in #general-help
Unable to log in with SSO to dashboard - token / cert expired.
Hey @Erisa do you have a way of escalating a ticket? I thought our account manager was doing something about it but he just said they just see the ticket. We really need to access our dashboard. I haven't gotten any updates from support or our account manager.
27 replies
CDCloudflare Developers
•Created by J-SFOA on 8/30/2024 in #general-help
Unable to log in with SSO to dashboard - token / cert expired.
thanks again for sending that link. I couldn't find anywhere on the Cloudflare site to submit or open a ticket. Really appreciate it!
27 replies
CDCloudflare Developers
•Created by J-SFOA on 8/30/2024 in #general-help
Unable to log in with SSO to dashboard - token / cert expired.
oh, our account manager just picked it up
27 replies
CDCloudflare Developers
•Created by J-SFOA on 8/30/2024 in #general-help
Unable to log in with SSO to dashboard - token / cert expired.
I got a ticket number. DM it?
27 replies
CDCloudflare Developers
•Created by J-SFOA on 8/30/2024 in #general-help
Unable to log in with SSO to dashboard - token / cert expired.
Will fill it out now. Thanks for sending that link
27 replies
CDCloudflare Developers
•Created by J-SFOA on 8/30/2024 in #general-help
Unable to log in with SSO to dashboard - token / cert expired.
yeah, it was a proof of concept
27 replies
CDCloudflare Developers
•Created by J-SFOA on 8/30/2024 in #general-help
Unable to log in with SSO to dashboard - token / cert expired.
no ticket number. That's the whole automated response back
27 replies
CDCloudflare Developers
•Created by J-SFOA on 8/30/2024 in #general-help
Unable to log in with SSO to dashboard - token / cert expired.
Your message was sent to a Cloudflare email address that is reserved for customers of our Enterprise Support, but the email address you used to write to us is not associated with an Enterprise account.
• If you have an Enterprise account, please write back from an email address associated with your Enterprise account.
• If you don't have an Enterprise account associated email, please submit your issue through our Help Center (https://support.cloudflare.com/hc/en-us), and we will quickly route your case to the correct team.
27 replies
CDCloudflare Developers
•Created by J-SFOA on 8/30/2024 in #general-help
Unable to log in with SSO to dashboard - token / cert expired.
Got an automated response. Will the email still reach out to EntSupport?
27 replies
CDCloudflare Developers
•Created by J-SFOA on 8/30/2024 in #general-help
Unable to log in with SSO to dashboard - token / cert expired.
Erisa, thanks for the response, I'll email them now and reply back with the ticket number.
27 replies