Unable to log in with SSO to dashboard - token / cert expired.
Our dashboard access was enabled with SSO when we did a POC for an enterprise account. We ended our POC but our SSO remained active. The certificate expired and unable to access our dashboard. Access app launch also was not enabled and can't do a one-time PIN. Unable to create a ticket because we can't log in... I've emailed the account manager who helped us with our POC but no response... how can I get the SSO integration for our dashboard turned off or disabled? We used to sign in with username and password then authenticator before the SSO integration was enabled.
18 Replies
Erisa, thanks for the response, I'll email them now and reply back with the ticket number.
Got an automated response. Will the email still reach out to EntSupport?
Your message was sent to a Cloudflare email address that is reserved for customers of our Enterprise Support, but the email address you used to write to us is not associated with an Enterprise account.
• If you have an Enterprise account, please write back from an email address associated with your Enterprise account.
• If you don't have an Enterprise account associated email, please submit your issue through our Help Center (https://support.cloudflare.com/hc/en-us), and we will quickly route your case to the correct team.
Hmm
No, it won't since it thinks your email isn't part of an Ent account - is there a ticket number attached to that email, or is that all there is?
If you're not Ent anymore, can you fill this in instead? https://dash.cloudflare.com/login-help it should also make a ticket
no ticket number. That's the whole automated response back
Ah yeah rereading you never became a full-time Ent customer so that sorta makes sense, quite frustrating
Can you fill in the login-help form then? It should give you a ticket number
yeah, it was a proof of concept
Once you have a ticket number I can escalate it to Cloudflare
and that form is the only way to make one without being Ent or logged in
Will fill it out now. Thanks for sending that link
I got a ticket number. DM it?
its safe to share here but you can DM it if you really want
oh, our account manager just picked it up
oh good
thanks again for sending that link. I couldn't find anywhere on the Cloudflare site to submit or open a ticket. Really appreciate it!
no problem
Hey @Erisa do you have a way of escalating a ticket? I thought our account manager was doing something about it but he just said they just see the ticket. We really need to access our dashboard. I haven't gotten any updates from support or our account manager.
Yes, can you share the ticket number?
yes, it's 01058714
Thanks @J-SFOA I've added this ticket number to the escalation queue so someone from Support should check it when they can
ok great. Thanks so much again!
@Erisa just wanted to let you know that the issue has been resolved. Escalating the ticket worked, support reached out right away. Thanks again for your help!