iwan
CDCloudflare Developers
•Created by iwan on 8/29/2024 in #general-help
Paid for business subscription but account still reflected as free plan
17 replies
CDCloudflare Developers
•Created by iwan on 8/29/2024 in #general-help
Billing and Business Account Problem
Hi I have 2 questions regarding billing and account:
1. I have made payment for cloudflare business for 1 year but I accidentally made double payment for cloudflare business IN-8075575 and IN-8154185. Please kindly assist in cancelling one of them. I have submitted a ticket # 01056104 but I can not monitor the ticket as my account is still registered as trial account.
2. My account for domain um.ac.id is still reflected as a trial account (free plan) eventough I have paid cloudflare business in full for 1 year. My domain um.ac.id shows as pending because I don’t want to use cloudflare's full DNS setup. Instead I want to use the Partial (CNAME) setup for my domain and maintaining the authoritative DNS on my end (that is why I choose cloudflare business). As per my understanding I should copy the Verification TXT Record in the overview page to my DNS, but this TXT record does not exist as I am still on a trial account which does not support partial setup. Please assist me in changing my account from trial to business from your end as I have paid the fees for 1 year in full because as a trial account I also don’t have any other support mode (chat / calls) other than raising this issue in discord.
3 replies