Tom Eggebraaten
NNovu
•Created by dmgarland on 8/29/2023 in #💬│support
Online filter keeps a step stuck in 'Step queued'
@Pawan Jain , just wanted to check the status of the online status filter issue. I see that patch 0.20.1 got created; did the issue get fixed in that patch, and was that patch applied to the SaaS (web.novu.co)? I ask because I'm still seeing the issue today.
59 replies
NNovu
•Created by dmgarland on 8/29/2023 in #💬│support
Online filter keeps a step stuck in 'Step queued'
Fantastic! Thanks @Pawan Jain !
59 replies
NNovu
•Created by dmgarland on 8/29/2023 in #💬│support
Online filter keeps a step stuck in 'Step queued'
That wasn't it, @Pawan Jain . Changed the subscriberId to something other than email and same failure.
59 replies
NNovu
•Created by dmgarland on 8/29/2023 in #💬│support
Online filter keeps a step stuck in 'Step queued'
Is the @ symbol the problem. If I just used the username instead of full email, do you think it would work?
59 replies
NNovu
•Created by dmgarland on 8/29/2023 in #💬│support
Online filter keeps a step stuck in 'Step queued'
Yes, just did.
59 replies
NNovu
•Created by dmgarland on 8/29/2023 in #💬│support
Online filter keeps a step stuck in 'Step queued'
@Pawan Jain any updates on this? Is there a ticket yet? I have a simple workflow that continues to fail on the Online status filter step. Can someone check out my project to see what's wrong?
59 replies
NNovu
•Created by dmgarland on 8/29/2023 in #💬│support
Online filter keeps a step stuck in 'Step queued'
@Pawan Jain This is still an issue for me. Can I add you to our project so you can look at the workflow & activity log? If so, please send your email.
59 replies
NNovu
•Created by dmgarland on 8/29/2023 in #💬│support
Online filter keeps a step stuck in 'Step queued'
Just want to clarify. Are you asking me to create the ticket? If so, would I do that by creating an issue in your github repo, or somewhere else?
59 replies
NNovu
•Created by dmgarland on 8/29/2023 in #💬│support
Online filter keeps a step stuck in 'Step queued'
Is there anything I can do to test if this is the problem, Gali? Is the internal subscriber id visible anywhere that I can use such that it matches the external id?
59 replies
NNovu
•Created by dmgarland on 8/29/2023 in #💬│support
Online filter keeps a step stuck in 'Step queued'
Hi @Pawan Jain , I am able to recreate this issue with a simple 1-step workflow that has just an In-App step after the trigger. The In-App step has nothing fancy, just a single Online Right Now = Yes filter, a simple message and Use Feeds checked. After triggering the workflow, the Activity Feed shows the new event as Failed, and the step timeline shows Step Created, Step Queued, but no error message. Is there anywhere else where a log or error message may be?
59 replies
NNovu
•Created by dmgarland on 8/29/2023 in #💬│support
Online filter keeps a step stuck in 'Step queued'
We are encountering the same problem. Workflows work fine, but as soon as I add a step filter for Online = Yes or Online in last X min, then the workflow fails. The activity feed doesn't indicate why it failed. We're using Novu cloud. Any updates on this issue? Are others able to use Online = Yes filter? If so, any extra config needed for it to work?
59 replies