Blocking emulator user accounts
Subject: Request for Review of Account Ban
Dear PUBG Support Team,
I hope this message finds you well.
I am writing to request a review of the ban imposed on my account and several others, which appear to have been applied randomly or by mistake. We all use the official global emulator, Gameloop, to run PUBG Mobile, and many players, including myself, have previously experienced temporary bans triggered by the protection system.
We received a ban message stating, “Please download the game from a trusted source.” I would like to reiterate that we are using the official Gameloop emulator, ensuring that the game is downloaded from a verified and trusted source.
I kindly ask you to review our cases and resolve the issue at your earliest convenience, so that the situation does not escalate further.
Thank you for your understanding and support.
Solution:Jump to solution
Hello, @! 𝖜𝖆𝖉𝖎𝖊!
The root issue has been identified and fixed, and any affected accounts have been unbanned....
9 Replies
@archh
@Quendi
@S1lent
Solution
Hello, @! 𝖜𝖆𝖉𝖎𝖊!
The root issue has been identified and fixed, and any affected accounts have been unbanned.
Thank you for your service. We hope that the issue or error which prevented us from enjoying the best game in the world has been completely resolved, and that all bans issued as a result of this problem have been lifted. We also sincerely hope that such an issue will not occur again
@Quendi please help !
Dear PUBG Mobile Support,
I'm writing this because I need urgent help. I just got banned for 60 days for "circumventing matchmaking rules" and I swear I did NOTHING wrong. I was using the official emulator, fully updated. I even sent a video on Discord to prove it!
Name : AW ZIX
ID : 5468745234
Has the issue been fully resolved? I would like to confirm whether it is now safe to log into my account without the risk of being banned again.
@Quendi
The issue is fully resolved. As long as you abide by PUBG MOBILE's terms of service and play fair, you do not need to worry about anything.
Thank you for your service to us. We appreciate all your hard work, but this issue has come as a shock to all of us emulator users. Thank you, Support Team.
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