Urgent: Account Recovery & Email Transfer Request
I am reaching out regarding an issue with my Cloudflare account. Unfortunately, I have lost access to the email address associated with my account due to a system wipe when I switched to a new computer. I attempted to recover the email through Google but found that no recovery options were available, resulting in permanent loss of access.
I am a paying Cloudflare customer, and this issue is affecting my ability to manage billing and services. Creating a new account is not a viable solution, as my current plan and associated services are tied to the existing account.
Since I can no longer log in, I would like to request assistance in transferring the account to a new email address. Could you please guide me through the necessary verification steps to confirm ownership and facilitate this change?
3 Replies
?login-help
These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.
If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help
If you don't know the email: https://dash.cloudflare.com/forgot-email
second link helps you make a ticket and lets you signal you have no access to the email
if you didnt register the domain on cloudflare registrar though its unlikely theyd be able to help much since you can just make a new account and add the domain on that instead