Hacked account
i leaved the game more than 6 monthes and in 2024/4/22 i recived email that said email changed for account and i sent many climes and just got nothing !!
last time i sent claim support said the claim well be manually reviewed and i didnt got a replay for 6 days !
Solution:Jump to solution
You can submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please allow some time for the customer service to review your request, as they handle a high volume of requests on a daily basis. We appreciate your patience and understanding....
15 Replies
If your PUBG Mobile account was hacked and the email was changed, you need to follow these steps:
1. Submit a Ticket to PUBG Mobile Support
Go to PUBG Mobile Customer Support
Select "Account Issue" → "Hacked Account"
Provide details such as your original email, account name, linked social media, and any transaction history for verification.
2. Wait for Manual Review
Account recovery takes time. Since they mentioned a manual review, it can take 7-14 days or more. Keep checking your email for updates.
3. Check Email and Spam Folder
Sometimes, replies from customer support may go to the spam folder.
4. If No Response After 14 Days
Contact them again through the support portal.
If you linked your account with Facebook, Google, or Apple, try recovering through those platforms.
5. Prevent Future Hacks
Use a strong password and enable two-factor authentication if available.
Never share your login details with third-party websites.
Since you've already submitted a claim, wait a bit longer. If no response, submit another ticket and provide as many details as possible.
Hope this helps!
where can i sent ticket on discord?
Yes, this is the official PUBG Mobile Discord server, but for account recovery issues, it's best to submit a ticket through the official PUBG Mobile Support website or the in-game customer service. The Discord community and moderators can provide guidance, but the final resolution will come from the official support team. Make sure to include all necessary details, such as your player ID, last login time, and any relevant purchase history, to increase the chances of a successful recovery.
Did you understand what I am saying?
i sent a ticket before 8 days and support didnt replay me>
can you speak arabic ?
No sorry
Yass
No record found , but i sent more than 6 claims
@OSAMA [JK9]
You have mentioned that you submitted more than six claims, but the system shows no record found. Additionally, you received a notice stating that suspicious activity was detected on your account and that you need to contact the PUBG Mobile Security Team for a manual review.
If you haven’t received a response in over eight days, I recommend the following steps:
1. Double-check your claim details – Ensure you are entering the correct claim number or account details.
2. Resubmit the claim – If possible, try submitting another claim using accurate information.
3. Contact PUBG Mobile Support directly – Reach out through their official support channels, including their website or in-game support system.
4. Check your email inbox (including spam/junk folders) – Sometimes, responses from the support team might get filtered.
5. Engage on social media – Sometimes, reaching out to PUBG Mobile’s official social media accounts (Twitter, Discord, or Facebook) can help get attention faster.
Let me know if you need any additional help!
How can i know the claim number?
You can find your claim numbers in the confirmation email sent to you after submitting your claim. If you haven’t received it, check your spam/junk folder. If you still can’t find it, visit the support portal where you submitted the claim, log in, and check your claims history. If none of these options work, contact the support team directly for assistance.
"There's a Mel in the photo, and showing it is not advisable. I want to say that you could face damage, and you might have to deal with the consequences I mentioned. Please pay attention to this."
Okay i deleted it
"They will send you another code, wait for it and verify the correct code."
okay
https://docs.google.com/forms/d/e/1FAIpQLSfnAszxNyppuBx7uiP-CbPWMetwql01zj4YvhU2DaMgnc9EDg/viewform
This form is real or scam?
@OSAMA [JK9]
I don't know
Solution
You can submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please allow some time for the customer service to review your request, as they handle a high volume of requests on a daily basis. We appreciate your patience and understanding.