Prime Plus Auto Renewal
#questions
Dear PUBG Mobile Support,
I am writing to request assistance with my Prime Plus subscription.
Last month, I purchased Prime Plus, and I recently discovered that it has been auto-renewed. I wish to cancel any further auto-renewals.
Unfortunately, I am unable to manage the subscription myself because I have lost access to the Google account associated with the purchase. This account is:
Gmail: [email protected]
This was the Google account linked to my Play Store account, where the Prime Plus subscription and payment method are managed. I have reset my mobile device and am unable to recover the password for this Gmail account.
My PUBG Mobile ID is:
PUBG ID: 5615452646
PUBG IGN: ＡＲＣＨＥＲ
I understand that subscription management is primarily handled through Google Play. However, I am hoping you may be able to offer guidance or suggestions on how I can proceed in this situation, given my inability to access the Google account.
Thank you for your time and assistance.
Sincerely,
Faizan Akhtar
Pakistan
Solution:Jump to solution
Hello, @faizan akhtar
Please contact the in-game customer service for further assistance with cancelling the subscription...
3 Replies
i need help
You can do a chargeback through your bank. That should solve your issue.
Solution
Hello, @faizan akhtar
Please contact the in-game customer service for further assistance with cancelling the subscription