Urgent issue with logging in or account recovery
Hello, I’ve redownloaded pubg mobile but I can’t log in, I use facebook to log in and always have but now when I try it says “unrecognized device” yet this is the same device I’ve used for a long while before deleting the game. It gives me the option to send an SMS to a number I have access to yet the sms never arrives no matter what I try, and when I try to file an account recovery claim in game it says “claim declined please use a regular device”. I need urgent help with it and I have full access to the facebook associated and the number for the secondary verification, along side some 2022 uc purchase receipts (because I never bought anymore) and my id
Solution:Jump to solution
You may try to submit Recovery through https://pubgmobile.live/support if you have all required information to recover the account.
2 Replies
@Zombieಥ‿ಥ
Also the issue is on the game’s part, this is my regular device but even if that’s an internal issue then even the sms ever arriving would fix everything and it seems like I’m not the only one whose game’s sms never arrives even though any other sms arrive
Can I get some help here please? @ʕتʔZombieᰔᩚ
Solution
You may try to submit Recovery through https://pubgmobile.live/support if you have all required information to recover the account.