What to do next
lost account 5 years ago customer support said information i provided has not been approved idk what to do
Solution:Jump to solution
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
5 Replies
It can't be recoveredβthat's only possible for up to six months. And before you ask, no, there are no support agents to help you, and this Discord server is not responsible. Unfortunately, your best option is to create a new account.
what if i have screen shots of me playing on the account?
They wonβt count. I have to say, itβs sad to see that PUBG Mobile has such terrible support, but they only handle account recovery through the in-game form. You must use thatβanyone claiming they can connect you with Tencent support is fake.
In your case, your request will be denied since it has been more than six months.
Sorry to say this, but your account is lost unless they rework the system.
In your case, your request will be denied since it has been more than six months.
Sorry to say this, but your account is lost unless they rework the system.
man
that really sucks
Solution
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.