multiple integrations for the same channel
Hi, I have a query regarding multiple integrations for the same channel.
Currently, we have one whatsapp integration and every workflow consisting chat as a channel used to use the same whatsapp integration. Now, we added one more whatsapp integration, but how to configure a workflow to use the newly created whatsapp integration. In novu docs I found something similar for multiple integration for email (https://docs.novu.co/integrations/providers/email/overview#using-different-email-integration) but it didn't work for chat.
Is this feature there for chat channel as well or not ? Is my approach even right ? If not, what should be the right way to send whatsapp messages via different integrations ?
3 Replies
@! Gauti
For chat channels, different integration can not be used. It is currently not supported.
Would you like to share the usecase with using multiple whatsapp integrations and selecting a specific one to send messages?
@Pawan Jain The use case was such that we wanted to introduce new whatsapp phone number for important updates (we previously had one only for marketing).
The idea of not creating new organisation for this use case was because we didn't want to create separate subscriber base for new number.
Thanks @! Gauti
I am sharing the feedback and usecase with team on adding feature to control the chat provider