Gateway timeouts
Hi,
We seem to be getting a lot of gateway timeouts today. We're not sending an unusual amount of triggers and are well within the limits of our plan.
Any idea what might be causing this? We are using the PHP SDK, not self hosting.
11 Replies
Hey lena
could you please share with which method you are facing this issue?
is this event trigger?
EU or US?
Hi! EU based. We've had errors both for canceling emails by transactionId ($this->instance->delete("events/trigger/{$transactionId}" in the SDK) and with sending emails ($this->instance->triggerEvent($data) in the SDK)
thanks
we are working on fixing this
thanks!! We have a retry policy so this isn't really causing issues for us for the moment, but I noticed a spike so just wanted to let you know 🙂
We're also experiencing extremely high response times / timeouts from Novu
@Pawan Jain are there a time estimate on the fix? Nothing is currently working for us. Thanks
checking with team on time estimate
incident status
https://novustatus.com/incident/511069?mp=true
US API Degraded Response times | Novu
Welcome to Novu status page for real-time and historical data on system performance.
@lena_dooms @Faxmachine
Response time is back to normal. Could you please try again?
It works. Thanks 🙏
@Faxmachine, you just advanced to level 1!
seems okay for us as well, thank you!!