Typebot•3mo ago

ISP blocking domain

This is honestly the strangest thing I have ever heard. But the Typebot embedded on a website does not render on Virgin Wifi. When disconnecting and using Virgin mobile data it works, and other wifi is fine, just Virgin Wifi in the UK. multiple users reported it, different browsers etc. Any ideas? Thanks

19 Replies

Hall•3mo ago

Someone will reply to you shortly. In the meantime, this might help:

Unknown User•3mo ago

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Baptiste•3mo ago

That's very good to know I should be able to contact them to remove Typebot from their anti virus list This can unfortunately happen as some people used Typebot to create scams... Tough to find how to contact them about that Any ideas?

Anthony•3mo ago

Hey Baptiste, after searching for a bit, it seems that you can go to this official page, scroll down the page, click "No" to the question "Has this helped?", then click on "Chat to us online". A chatbot bubble on the bottom right of the website will open, prompting you to type after a few seconds. It seems like the most straightforward way to contact them

Baptiste•3mo ago

Perfect, cheers ! It seems like it is hard to get through their virtual assistant without a Virgin customer ID. Would you be able to contact them @MikeS or @Kyle Behrend ? Here is the message you could send:

Hi,

I am writing to you as a customer of Typebot, a platform that enables the creation and publication of chatbots. Recently, several of my customers have reported that chatbots shared via the domain typebot[.]co and typebot[.]io are inaccessible if they are connected to a Virgin UK WiFi network.

I believe this issue may have arisen due to potential misuse of the platform by scammers. However, I want to assure you that Typebot is actively monitoring and suspending any fraudulent activities. They are committed to maintaining a secure and trustworthy environment for all users.

Could you please investigate and consider removing the flag on the typebot[.]co, typebot[.]io domains from your end? This would greatly help in restoring access to our legitimate users.

Hi,

I am writing to you as a customer of Typebot, a platform that enables the creation and publication of chatbots. Recently, several of my customers have reported that chatbots shared via the domain typebot[.]co and typebot[.]io are inaccessible if they are connected to a Virgin UK WiFi network.

I believe this issue may have arisen due to potential misuse of the platform by scammers. However, I want to assure you that Typebot is actively monitoring and suspending any fraudulent activities. They are committed to maintaining a secure and trustworthy environment for all users.

Could you please investigate and consider removing the flag on the typebot[.]co, typebot[.]io domains from your end? This would greatly help in restoring access to our legitimate users.

Kyle BehrendOP•3mo ago

Oh wow thanks so much for helping figure this out! I’ll ask them to email them this and let you know how it goes!

Baptiste•2mo ago

Do you have news about it @Kyle Behrend?

Kyle BehrendOP•2mo ago

Still waiting to hear back from the client, will let you know 🙂 Hi Baptise, bad news - Telstra NBN in Australia has also blocked it. Was showing a potential client and they couldn’t see it 😦 still waiting to hear back from the UK place but worrying it’s spreading? Any workaround for this? Thanks

Baptiste•2mo ago

I'm honestly a bit helpless here... Another user reported the same issue with Movistar (Spain) It is marked safe in a lot of URL scanners so I don't get it 🤔

Baptiste•2mo ago

https://urlscan.io/result/229504a8-06a8-4912-b908-15486ddc18d4/

typebot.co - urlscan.io

urlscan.io - Website scanner for suspicious and malicious URLs

Baptiste•2mo ago

It seems it was listed in SURBL multi. So I just asked them to review this. But I don't know if it'll make a difference with ISPs. I don't know what they rely on 🤔 As a work around you can use typebot.io domain instead of typebot.co Ok it seems both typebot.co and typebot.io are listed in https://github.com/Phishing-Database. There's a good chance some ISP are using this database so I will request for a removal there 🤞 https://github.com/Phishing-Database/Phishing.Database/issues/1155

Kyle BehrendOP•2mo ago

Amazing thank you 🙏

Unknown User•2mo ago

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Baptiste•2mo ago

Any chance you can reach out to them with the template I provided? 🙏

Unknown User•2mo ago

Message Not Public

Baptiste•2mo ago

Thanks for the report! Can you collaborate on this with us? Can you click on "Report incorrect block"? Still no answer?

Kyle BehrendOP•2mo ago

No they were too busy to follow up and now look like they will take it down 😦

Baptiste•2mo ago

You mean taking down your ticket? 🥲

Kyle BehrendOP•2mo ago

No take down the chatbot from their site 😦

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ISP blocking domain

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