I cant authorize nor remove devices from my account
someone logged in, messed with my account, i stayed logged in for the amount of days needed to remove and authorize accounts, when i try to, it says its not a secured environment. help?
Solution:Jump to solution
You will need to change back to the usual device or environment of your account and try again, or maintain good behaviour on your current device to pass the security check. Feel free to contact the customer service if you require further assistance regarding this.
9 Replies
Are you using the same device you were using when you were logged in for 15 days?
yes
Same location, same connection etc. ?
well in same country yes, city no
Well im not a moderator or part of the support teams by no means but I’ll try to help.
If you have an email associated with the account try to check your email in case they’ve sent you something about verifying. I know when I went out of town for vacation I logged in and it said I needed to verify my location and device. It could be possible that it needs you to verify your device in order to remove the other device. If that makes sense.
it does, and thank you very much
No problem, hope it helps 🙏
Contact ingame customer service.
Solution
You will need to change back to the usual device or environment of your account and try again, or maintain good behaviour on your current device to pass the security check. Feel free to contact the customer service if you require further assistance regarding this.