Account Ban Issue
I am writing to appeal the ban that was recently imposed on my PUBG account. I fully understand and respect PUBG’s commitment to maintaining a fair and competitive environment for all players. However, I believe there has been a misunderstanding in my case. I have been banned for allegedly teaming up with cheaters, a claim which I strongly contest. I want to clarify that I had no knowledge that the individuals I was playing with were cheating, and I have never engaged in cheating or any form of unfair play myself. My sole intention in playing PUBG is to enjoy the game, rank up, and challenge myself in a competitive environment. I take pride in my gameplay and do not condone cheating under any circumstances.
As a dedicated player, I always focus on improving my skills and participating in matches in a legitimate and fair manner. I often play with friends or teammates whom I trust, but unfortunately, I cannot control or be aware of the actions of everyone in my game. If any of my teammates were indeed cheating, it was unbeknownst to me, and I did not condone or encourage their actions. I simply played the game with the goal of improving my rank and enjoying the experience. I have never intentionally teamed up with cheaters or sought out unfair advantages. It is possible that I unknowingly ended up in a situation where cheaters were involved, but I assure you that I had no malicious intent or desire to exploit the game in any way.
Solution:Jump to solution
For permanent bans, please appeal via https://pubgmobile.live/support. For all other bans/suspensions, please appeal in-game or via customer service.
3 Replies
I understand that PUBG has a strict policy when it comes to cheating and teaming up with cheaters, and I fully support the efforts to maintain a clean and fair community.
However, I kindly ask for your understanding in this situation, as I did not knowingly or intentionally team up with anyone who was cheating. It is crucial to recognize that players, like myself, who have no intention of cheating, can sometimes be caught in situations where others are acting unfairly without their knowledge. I am not seeking to avoid responsibility for my actions, but I genuinely believe this ban was imposed in error due to circumstances I had no control over.
Given the situation, I am respectfully requesting that my account be reviewed and reinstated. I am more than willing to cooperate with any further investigation or provide any additional information needed to resolve this matter. I hope you can see that I am a dedicated player who values the integrity of PUBG and would never intentionally harm the community. I trust that, upon review, you will find that I am innocent and allow me to continue enjoying the game I love. Thank you for your time and consideration.
Sincerely,
Name: Ronaldo
ID: 51498100957
I'm writing on behalf of @Lequity and myself regarding the unfair ban on his account for teaming up with cheaters, after my account was banned for supposed “cheating”. I can assure you that neither of us cheated. We have always played fair and followed the game's rules.
I have in-game video proof that shows we weren't using any cheats. I’ve uploaded the videos and images to the claim i made through game. The bans are not just affecting us, but also a lot of friends and our gaming experience. We've invested a lot of time and effort into PUBG Mobile, and these bans are a real blow to our enjoyment of the game.
Please take a look at the video evidence and reconsider these bans. I'm confident you'll see that this whole situation is a misunderstanding. We just want to get back to playing the game we love without these false accusations hanging over us.
Thanks for your understanding and help quickly in resolving this matter.
Solution
For permanent bans, please appeal via https://pubgmobile.live/support. For all other bans/suspensions, please appeal in-game or via customer service.