unfair ban on my account after teaming with randoms
This is an unfair ban on my account and I don't even know who the cheaters are. I merely teamed up with randoms in Metro Royale via Recruitment and the next day my account was ban. No warning or anything and I cant even check my UID because I cant even go in? I had filed a claim but all I got was "The claim you submitted on 2025/01/14 03:28(UTC0) regarding the penalty, "Ban", was unsuccessful. Thank you for following up on the game penalty detection results and providing feedback. Please maintain good and healthy game behavior and follow the rules. Please contact Customer Service if you have any objections about the result." It is extremely unfair due to PUBGM INCOMPETENCY to detect Cheating that players like me who unknowingly "actively" teamed up with them suffer a ban. Please fixed this issue asap
Solution:Jump to solution
If you are randomly matched with a cheater and played a game with them, however you did not team up with the cheater repeatedly, then you should be fine. But, if a player repeatedly teaming up with a cheater to create an unfair gaming environment for other players, the players may get punished accordingly.
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. Your only option is to use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to [email protected]. ...
18 Replies
Multiple times means more than once tho 😶🌫️😶🌫️
You know exactly who is cheater. So don't act like you don't know.
Solution
If you are randomly matched with a cheater and played a game with them, however you did not team up with the cheater repeatedly, then you should be fine. But, if a player repeatedly teaming up with a cheater to create an unfair gaming environment for other players, the players may get punished accordingly.
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. Your only option is to use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to [email protected].
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit.
I was in a team of 4 players how do I know which of the 3 is it? and who are you to put yyr name as investigator lol I ain't asking you anyt
I was in a team of 4 players how do I know which of the 3 is it? I joined via recruitment so aft each match I did play games with the same few randoms but I don't even know if they are hacking
hi I wld like to inquire that I'm currently not able to access my account so I cannot get the UID for my account is there a way for me to obtain it?
Can you try to scroll down and see whether you can see your game ID?
Don’t cry and play fair. Don’t ruin the game environment.
which part of I teamed up with randoms do u not understand, must I speak the language of bombing?
But it said multiple times 💀
It said multiply times. So what are the chances that you meet random cheater every other game and it's not same person?
Unlikely 🤷
Also if that would be randoms every time (not same person/same ip/same device id) you wouldn't get banned. As devs can easly check for that. My guess you are not telling all the truth 😹
I alr said previously I teamed up with a group of randoms via recruitment list and played four rounds with them, MEANS I played with the same THREE PERSON a total of FOUR TIMES, how would I know one of them is a Cheater??
read
Again, investigators are not dumb that's much. So if you got banned they got proof that you did understood that one of them was a cheater indeed.
it's an auto ban system if they detect one was with a Cheater for more than 3 matches
I'm sorry but every match I meet Cheaters as enemy and I don't know how this Cheater that I teamed up with manage to played so many rounds so maybe the investigators are not really doing a good job?
also maybe this free labour investigators can't be bothered because the devs didn't even implement a proper anti cheating system in the game start up to even prevent such cheaters even ENTERING the game?
honestly speaking I still don't even know who the Cheater was, this so called "investigators" don't even bother sending a report or a proper notice identifying who the Cheater was but instead just enable an authorised action due to detection
I think the game only checks if you were in a round with the same cheater multiple times and issues an ban accordingly.
It is best to avoid playing with randoms in metro royale that are not at least level 30 and on map 5 or below. Best is rotating teams every round when you don’t know them.
To spot a cheater you should monitor your teammates decisions a bit while in-game. Do they just run around seemingly knowing where enemies are? Are they hitting targets to good? Do they move like an good metro player and have game sense?
to be honest I don't think the dev bother about metro royale so much because the amount of cheaters I meet is twice classic especially speed and wall hack so I don't understand why this can't be fixed
Please don’t fall under the assumption that the developer don’t care, in fact they do a pretty good job with their anticheat.
Take a look at this post, around 2/3 of the cheat attempts are caught before they even enter a match.
In metro royale with its money aspect and even higher entry barrier it could cause more people to cheat than regular.
My suggestion still is to only rank with friends and maybe try different servers since some may be better.
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yes sir
I js hope they will fix this issue of auto banning players that wrongly mix with cheaters I guess
the post only seem to mention ranked games I wish they will put more attention into metro royale too
They sure will, it just takes time, do you maybe remember the old metro royale with outside map glitches and in general way more bugs that now got worked on?
I think the same goes for their anticheat, it surely will get improved since it affects the game as a total and not just an brach like metro.
yep that wld be great