A player is getting kicked
I have one player from Alaska that's having issues with getting kicked. I do use Terraform and he's lagging and getting kicked when exploring new areas. He lowered his render distance and he said it prolongs the issue. Is there anything I can do on my side to help mitigate these issues he's having?
Here's his specs:
specs:
12th Gen Intel(R) Core(TM) i7-12700KF 3.60 GHz ram 32.0 GB
The error he's getting when being kicked:
Internal Exception: java.net.Socket.Exception: Connection reset
13 Replies
Thanks for asking your question!
Make sure to provide as much helpful information as possible such as logs/what you tried and what your exact issue is
Make sure to mark solved when issue is solved!!!
/close
!close
!solved
!answered
Requested by ayodaisy#0
!logs
Please check your server log for errors from your plugins.
If you need further help understanding the errors, please send us the whole log file.
Where can I find the server log?
Logs are stored in
<server_directory>/logs/. Search for a file explorer in your server's management interface and navigate to that directory. Once you've opened that up, search for the latest.log file. Some providers have a separate page for logs and may hide the "logs" folder.
On Aternos:
• Go to https://aternos.org/log/.
On Minehut and server.pro:
• Go to the "files" tab in the left menu.
• Navigate to the root directory of your server.
• From there navigate to /logs/latest.log.
What should I do with the log?
• First of all, read it! I mean, that's what you do all the time when you run a server, isn't it? Try to locate any errors that have anything to do with the issue you are facing.
• If you got the latest.log file or created a .txt file with the necessary errors you can upload these directly to the channel, but we prefer if you upload them to https://mclo.gs/.
• If you have trouble downloading the log file, copy/paste the text to a paste service (like mclogs). Copy the link that it gives you and send it to us. (Don't worry, McLogs hides your users' IPs.)Admincraft Canned Responses
server and client logs from them
server from server
client from user
How can I tell them how to get the logs?
That error tells me his connection isn't good
If he's running windows do a traceroute to your server IP
Ask him to do*
Issue might be dropped packets, very slow connection up/down to the server
How are you hosting btw, where is the server located and what host
It's on a vps, central. Contabo is the host
not surprising contabo has HORRENDUS networking
abesloutely shit tier host
It's just him though, that's the thing. I'll be getting his logs soon
tons of reasons that could be the cause
logs wouldnt really help either
https://docs.bloom.host/extras/ping-issues/ get them to run a mtr
It was "Paper Anti-Xray engine mode 2", i turned it off and bought Spartan
!solved
Closed post!
Your post has been marked as solved!
Requested by ayodaisy#0