Login with Facebook
How can I log in to my PUBGM account when my Fb account got banned/suspended?
Solution:Jump to solution
We recommend you to contact the Facebook customer support to recover your account as this is the most efficiency way.
Alternatively, you can also contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
25 Replies
@Gavn Same here bro
Same
Can't even make a new account says it will send verify code but never does
Unless you have linked another login method, like email.
Pubgm support can’t do anything, you would have to contact the Facebook support and try to get it unblocked.
Actually I have linked my email, but it won't give me the code
Try login with email and password instead, for me the email code does not work.
I don't know why but when I put the password it will ask me to send the code instead
Can you show a screenshot or video of this? Only if it does not contain sensitive information.
I don't even know why
Have you linked your phone number?
No, because when I try to link it, it says that there is an email for verification, but there is none
Okay then you have to use email.
It may sounds silly but are you sure you clicked sent for the email code?
It should show a button for it and after pressing it, it should mention that the email can be sent again after 60 seconds?
Yea I'm sure, I even wait until 60 seconds and press it again
Okay, if you don’t receive any email within 30 minutes (check your spam folder) then contact the customer support.
Where can I contact the customer support?
Btw thanks for your help
For example, clicking the yellow text in the error message will bring you there.
Ok
It just a loading screen
You can access it in the top right of the main menu as well.
Did you really click here like in the video show?
Yea I do that
But it won't give me the code
But, i did it with gmail
The mail program does not matter. Try to contact the customer support. That works by clicking „Help“ on the main screen.
This game is a joke it's gone to shit
Same. The devs are bunch of jokers lol
Yea and I think I'm gonna retire to play this game
There's no hope for my account to comeback haha
Solution
We recommend you to contact the Facebook customer support to recover your account as this is the most efficiency way.
Alternatively, you can also contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation.
Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!