Novu•2w ago

Novu Sync returns a 500

errorId: ef0c99330a47454996e4ed76e29a52d5 This error occurs both on Github Actions and CLI command:

npx novu@latest sync \
  --bridge-url https://app.guided.energy/api/novu \
  --secret-key {key} \
  --api-url https://eu.api.novu.co/

npx novu@latest sync \
  --bridge-url https://app.guided.energy/api/novu \
  --secret-key {key} \
  --api-url https://eu.api.novu.co/

My remote environment is up to date and the same commande worked two days ago. What can I do, this causes a downtime for some of our production notifications.

14 Replies

NorrudeOP•2w ago

Our environment id: 6759b8ec8906425c9ce6ec06 (in eu) Same result with my local Tunnel (errorId: 49eb86804dc1488fbbf3075b53016914)

Novu_Bot•2w ago

@Norrude, you just advanced to level 4!

Pawan Jain•2w ago

@Norrude I am checking with these errorids @Norrude Are you using logo of type string in control schema

NorrudeOP•2w ago

branding.logo

Pawan Jain•2w ago

As per logs, logo is defined as required, but its value is not set

NorrudeOP•2w ago

on which workflow ?

Pawan Jain•2w ago

Can you share workflow id?

NorrudeOP•2w ago

It's not avbout a workflow, it's about a sync, I don't know of which workflow we are talking about And isn't the point of "control" to be set from the dashboard ?

Pawan Jain•2w ago

I am checking for more information

NorrudeOP•2w ago

Ok so I have just changed branding.logo into "logo" and the sync worked. But, this is quite problematic to me, is v2 not ready to be used in production ?

Pawan Jain•2w ago

is v2 not ready to be used in production

Yes, it is ready to be used in production. I am checking on why you faced this issue. It should have send error message atleast so that it is easy to debug from user's side

NorrudeOP•2w ago

Yes I agree, when can I expect to get error logs with that kind of information (is it hours, days, weeks or months)?

Pawan Jain•2w ago

@Norrude it may take few days. I have shared the issue with team with all the logs and information. I will keep you updated

NorrudeOP•2w ago

Alright thank you very much Pawan. I might be interested in contributing in the future

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Novu Sync returns a 500