Wrong claim
I need help I might loose my account am so worried
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
4 Replies
Please provide more details so the moderators can assist you better.
Hey, I am the owner of
5139489536 this id named as G9 as you can verify me from my email as well or any other process required. So I was trying to unlink my number and I have contacted some people and someone reach out to me. So I didn’t know that guy was scammer. I went through third party login in help section and used the tool. As I cannot keep my email there he said me to keep his it’s just for the code. But after that my friends told me that it was a scam and shouldn’t have filed a claim because it’s ganna remove all my linked account and give access to that guy who was the scammer. I would like to remove that claim because I don’t want it anymore. I was told I will loose my links in 2 days it was done today and I really don’t wanna loose my id I was trying to contact any means possible to you guys but you guys don’t have phone number and cannot be contacted. I have all the proofs needed and screen recorded everything. Can you guys please help me I cannot afford to loose my account. The scammer email is [email protected]. Please help me. He changed the email into him but you can check all the history logins and everything all of them is mine and can verify everything except number because I have that linked ages ago and don’t have access to it right now. My email is [email protected]
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Still didn’t answer my question can I remove the claim