You are not in a secure environment
Im an authorized device in my pubg account. But i cant change mobile number and email as this message coming. What should i do ?
7 Replies
My brother played from this account and he authorized my device and he changed the number and the email and gave it to me play. He did that because he sold his old phone and stopped playing the game. And from my device now i cant turn on secondary verification as this message coming. He removed his authorized device one after giving me. Now i cant do this from my authorized device and the old device not with us😢💔. And also i still didnt contact customer service. Is it possible to solve this scenario ? I already played like 27 days now from this account.
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.My game id number - 5971544210
I tried contact in game customer service as they mentioned 2 days ago and still im nt having a reply.
Account sharing is against the TOS. Better get ready to create a new account.
Why should i ? He spend a lot of money for this account and why cant pubg make this right?
And its my brothers account. Not any other ones. I didnt buy or sell these?
The keyword "my brother" clearly refers to someone else, not you. This means you're currently using his account, which violates the Terms of Service.
Also, we only have your word to confirm this person is your brother. It's better to tell him to handle the account recovery on his own device; otherwise, the process is likely to fail.
Thanks problem already solved. I think pubg solved it. Nw i can link anything and put secondary verification