Need help with Role Rewards

I got a friend who's recently leveled up to level 10. For level 10 I've configured he should be rewarded with a level 10 role. Sadly he did not get the role nor did he get a level up message. Is this something the bot should do automatically or is it manually. Even after executing "/rewards sync" the bot did not give th3 role to my friend.
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Solution:
I reinstalled the bot from scratch and it all works now!
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22 Replies
Xander
Xander5mo ago
Is the bots role higher than your level 10 role?
Xander
Xander5mo ago
For example, this would work
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Xander
Xander5mo ago
This would not
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Xander
Xander5mo ago
(I do not have a central bot role in that server, but if you do then you can put that role above the levels)
Hellboy
HellboyOP5mo ago
Thanks for your response Ye The bot has got the role "Management" which is very high on the order
Hellboy
HellboyOP5mo ago
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Hellboy
HellboyOP5mo ago
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Hellboy
HellboyOP5mo ago
I moved the kaia role now to, sadly no succes
Hellboy
HellboyOP5mo ago
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Ibotmealot
Ibotmealot5mo ago
Can you run the /ping command and send a screenshot of its response here?
Hellboy
HellboyOP5mo ago
sure thing
Hellboy
HellboyOP5mo ago
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Shadow
Shadow5mo ago
Hey @Hellboy can you do a sync again and then ping me when you do?
Hellboy
HellboyOP5mo ago
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Hellboy
HellboyOP5mo ago
Yess let me know if you need anyhting else from me
Kiai
Kiai5mo ago
@Hellboy claimed 19 XP from an XP drop!
Shadow
Shadow5mo ago
I’ve been trying to reproduce this on my test server unsuccessfully. Do you mind sending me an invite to your server @Hellboy
Hellboy
HellboyOP5mo ago
Hey Shadow
Solution
Hellboy
Hellboy5mo ago
I reinstalled the bot from scratch and it all works now!
Hellboy
HellboyOP5mo ago
Idk why it was a bit bugging up but all resolved
Hellboy
HellboyOP5mo ago
Thanks for the help 🙂 EZ

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