Hacked Account Problem
My account was claimed by someone on sep 13, i don’t know who did this, Now i can't make another claim for my account , its showing 3months for submit apeal
My UID - 5454080236
How can i recover my account??
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
11 Replies
Wait 3 months then try again.
if i wait for 3 month my trusted device will removed from my account. I have to make another claim as soon as possible😭
Wait for mod/admin's answer. They will assist
They will only tell you to go and claim a f file that will be rejected cause the only data they are accepting is 6 months ago and they don't have enough brain cells to see the stuff like Checking changing of email or gmail.
7 days i guess
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Delete this & use English otherwise u can be mute/ ban for some hours
i don’t have role in Support chennel. Thats why i can't post.
Yes.
pari acho ?
i know you
Hack o kore abr claim o onno keu korse! 🫤
Id er 2nd step verification or security rakhen na!
Use English bro.