help
Hello guys i have posted here before and you directed me to reddit
I have posted there since 11 days and they didn’t reply , will you help me guys 🥲🥲
Solution:
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Your issue is currently being investigated. You will receive a response from Tencent as soon as the investigation is completed. We ask you to wait patiently in the meantime.
5 Replies
You can only get your account back using the Facebook account that is liked to it, unless your Facebook account suspension is lifted there is no evidence of you owning the account.
Truth said, this sounds like a scam attempt, cause the account and device are conveniently “lost” so there is no evidence except your word. That’s how the support likely sees it.
If inbring the device back , will there be a chance to have my account back ?
I have submitted different claims explaining everything , wishing they will see them
It should increase your chances but your stuck with the same problem. You have to make a claim within 6 months, this is an requirement that has to be meet. As your account from 2 years ago is way outside that, your only able to login with the original login method. This would be your original Facebook account that you connected.
Maybe you have linked an email or phone number as well? They could be used instead. If not then I am pretty sure your account will stay lost.
Sad 🥲🥲🥲 i tried everything with facebook company , yet no response
I am ready to give my facebook account to pubg to make sure it is me 😂 but please my account, i cant see all the skins with all players while i am setting there like a boot 😂
Now after i graduated , i have more time to play and i made another account, but u know, it is never like the original 🥲
I hope erorr can see my message on reddit , they will make sure it is my account
Solution
Your issue is currently being investigated. You will receive a response from Tencent as soon as the investigation is completed. We ask you to wait patiently in the meantime.