Requesting an account unban
Hello to the Support page I would like to have my account ban investigated as it was banned for ten years after I had logged in via the bluestacks 5 emulator. I had tried playing one match and I received a ban almost immediately for no reason at all. The use of emulators has been approved by the PUBG support team (official moderators) on discord. So the ban makes no sense.
This is my UID: 5682061378
I have never used hacks and feel like this was an unfair ban
Solution:Jump to solution
Hello! @NovaFPS
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or through this email: service@pubgmobile.com....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
2 Replies
Solution
Hello! @NovaFPS
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or through this email: service@pubgmobile.com.
If you are not satisfied with the results after receiving a response, you may submit a support request through the official support subreddit with a description of the issue and your numeric user identification and wait patiently for a response.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Youre not a moderator or part of the support team so remove your message