Is there a security issue bug?
Ive noticed that theres a lot of players getting banned for 10 years without reason. Emulator players are recieving the most bans just for using the software and it gets detected as cheats.
You can find a bunch of reports on this and all the people get is the usual automated message about contacting support but it never truly help as majority of the claims get rejected with yet another automated message of "you have been detected as cheating"...
I hope this gets sorted out as many players are losing their accounts unfairly. I think its the emulator software itself thats being detected and it results in an unfair ban.
Solution:Jump to solution
Hello! @NovaFPS
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or through this email: service@pubgmobile.com....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
8 Replies
Solution
Hello! @NovaFPS
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or through this email: service@pubgmobile.com.
If you are not satisfied with the results after receiving a response, you may submit a support request through the official support subreddit with a description of the issue and your numeric user identification and wait patiently for a response.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Stop spamming this under peoples posts lol. Youre not a moderator and it has nothing to do with the relevant post
I'm not doing spamming, I'm helping in moderators@NovaFPS
My account has four days remaining and is stable at 13 days
My device was on 15 days but it went back to 13
After this answer, they do nothing and close the question.
Taking into account that all information is provided to them
Yeah its constantly automated replies and there's no real investigation that's why I'm asking about it. Trying to get info that could assist other players that have been unfairly banned is almost impossible currently.