Banned for using bluestacks

I was recntly banned for using the bluestacks emulator and its a 10 year ban. ive asked for support before and got an automated bot reply telling me what to do. i filed a claim that was declined, used discord (no help was provided) and ive emailed support (they did nothing at all and just kept referring back to terms of use) EMULATORS ARE ALLOWED!! please fix this. my uid is: 5682061378