Banned for emulator usage
i was recently banned for 10 years by pubg for violating their terms by using an emulator (bluestacks 5) to login and check my account as my main device is broken. Pubg mentions detecting the use of an emulator and says that youll be matched with other emulator players. How do i get my account unbanned considering ive already filed a claim? and if they say youll be matched with other emulator players how can they ban you for it?
Solution:Jump to solution
Hello, @NovaFPS! Accounts are suspended for violating PUBG MOBILE's terms of service regardless of who was using the account. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or through this email: service@pubgmobile.com.
If you are not satisfied with the results after receiving a response, you may submit a support request through the official support subreddit with a description of the issue and your numeric user identification and wait patiently for a response....
7 Replies
Solution
Hello, @NovaFPS! Accounts are suspended for violating PUBG MOBILE's terms of service regardless of who was using the account. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or through this email: service@pubgmobile.com.
If you are not satisfied with the results after receiving a response, you may submit a support request through the official support subreddit with a description of the issue and your numeric user identification and wait patiently for a response.
Ive put in a file claim and it was failed... Ive literaly done nothing wrong. This is a fault on pubgs side. Hopefully it will be resolved through the subreddit. If not i want pubg to explain how some people are allowed to use emulators without a ban and i expect a full video explaining how its a bannable offence when it states that emulator usage is detected and that we will be matched with other emulator players because they going against their own policies if i get banned for no reason.
UNBAN MY ACCOUNT DONT USE AUTOMATED MESSAGES
As we only provide community support through this platform, we unfortunately may not be able to help you with account suspensions through here. If you have already submitted a support request through the support subreddit, please wait patiently for a response.
Thanks. Do you have any idea on a time period?
You'll receive a response as soon as there is an update on your case, but we unfortunately cannot provide an estimated time frame.
Okay cool. Thanks for the help Quendi. I appreciate it.
You're welcome!