our credentials have been stolen.
Hello, We have a serious problem. We believe that our credentials have been stolen.
When entering the control panel we cannot enter with the usual email and password.
We have tried to recover the password and the email has never arrived, so we suspect that they have changed the email. We have tried to recover the email with the form and the email has never arrived either, so we believe that the credentials have indeed changed.
Is there a way to recover the account?
3 Replies
?account-recovery
These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.
If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help
If you don’t know the email: https://dash.cloudflare.com/forgot-email
Try the second option