Help
Hello, my account was blocked because it was stolen, I restored it, I was already happy and there was a ban for 10 years, tell me what to do, appeals are rejected, I invested money in the account and it's not just about money, he is very dear to me, please help
Solution:Jump to solution
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. Your only option is to use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to [email protected].
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit....
2 Replies
The account will not be unbanned. Every user is responsible for his account security, when your account got stolen and banned, it affected the game negatively.
See the full faq answer of PUBG mobile below:
https://support.pubgmobile.com/
Solution
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. Your only option is to use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to [email protected].
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit.