Account Recovery
Can A Pubg Mobile Admin or representative Please Get in touch with me regarding Old account Recovery that was maliciously Linked to another person's email ?
Solution:Jump to solution
Please submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
24 Replies
Solution
Please submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
I've already tried but always unsuccessful:(
If your issue is not resolved after receiving a response from the customer service, please post your request here: https://www.reddit.com/r/PUBGM_Support. Remember to include a description, your numeric user identification and a screenshot of the customer service conversation.
Is there a discord for Krafton Customer support ??
There are no support discord servers, the only thing close to that is this server.
They moved support to Reddit.
What's this ?
This is a scam account, don’t interact with it and report it.
Remember, no one from PUBG Mobile will every reach out to you first.
Thankss
Also In reddit Whenever I post anything in support it gets a red bin ? Any reason
Can you show a image of it?
It's kind of like it.
According to Reddit this means your post got deleted. This could mean that the support Reddit requires a certain popularity to post in. Maybe look around if you find any information on that.
Oh..thanks
Can pubg team help me to claim my old account back.
I start pubg mobile around 2019 until 2023 my Facebook was ban so i can't login to my account.
My game name: SMUD๛TEIMツ
Game id: 585959401
I have two accounts but my old account is important cause i alway subscribed pass
Help me please
@Sovannteim I also need Help I have every proof and have access to Accounts with which I played most with But Still they decline my Claims 😦
So sad brother, i just found this chat i try more than 100time with website support never get back😭
@Sovannteim same I even have Reciepts of purchases. But still no. I know they have to review many accounts but Still I send them email and they send generic replies
claze_.1120 may you better about me not remember already link with gmail or not i know only Facebook but now got banned by meta 😭😭
And pubg team not reply me anything
@Piston How Much Karma to Post In pubgm_support Subreddit ?
I tested right now and it lets me post a new thread. I dont have Reddit karma. I guess your account is to new. Did you get any automated message that told you why your post got closed?
@Yirama Not an automated message it's just whenever I post And go to my profile it's a red bin on top and yes my account is new ( how many days to wait approx. Until I can post ? ).
I didn’t find anything regarding this on the subreddit. We should wait until a moderator responds. They might know more.
@Yirama Any reply from mods?
Ps. Is there any other way to get in touch with pubgm other than reddit and ingame CS & email ? Cause Reddit won't let me post and on email it's always generic replies and I've tried Ingame CS multiple times but still they reject my claim
Oh I did forget, you have to create a new question here regarding possible post limitations on the support subreddit. This question got marked as "Answered" and will likely not be responded to due to so may questions daily. You should write a new question for that and wait.
To your second question, here is a link to exactly what you are looking for: https://ptb.discord.com/channels/393088095840370689/1234157156354228234/1234157156354228234