where is my money and my plane
I was charged $5 and the hobby plan was not credited, when I tried to get it, there was a request to withdraw $1 - it charged me and wrote
"You have an unpaid invoice. You must pay this invoice before you can upgrade to the Hobby plan. Click here to pay your pending invoice.
"
Why did they withdraw the money and not issue the plan?
Solution:Jump to solution
New reply sent from Help Station thread:
Hi,I see you subscribed to a new hobby plan. I've gone ahead and refunded the original $5 payment.Let me know if you still need help !Best,NicolasYou're seeing this because this thread has been automatically linked to the Help Station thread....
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Project ID:
N/AN/A
!t
New reply sent from Help Station thread:
This thread has been escalated to the Railway team.You're seeing this because this thread has been automatically linked to the Help Station thread.
help me, I need to solve a problem
The team will respond in that thread when they are available
How long to wait for an answer?
Are you still on the trial-Plan?
I am asking, because here on discord it says, that you are on the hobby plan
its the little notebook-Icon beside your username
I wanted to reconnect the hobby plan, I had money debited from the card, but the plan was not given
What do you mean with reconnect?
I didn't have money on the card for Railway to write them off, I replenished the card, pressed the Connect button - the money was debited, but the plan was not given
In the second screenshot - this is my online bank and you can see minus $ 5
OK, then you have to be patient until the Railway team gets in touch. Maybe something got mixed up
do you mind sending your pending invoice? its in here
https://railway.app/account/billing
pay $5 again?
dont pay it, its wrong, just wait for the team response.
but if you're in a hurry and dont mind the 5$, paying that invoice will probably solve your case for now
Yesterday it was written that I need to pay the bill to connect the plan, I paid it, but the plan is not accrued
you paid that specific invoice? (clicked on the
pay button)? And again, its wrong, and you'll have to wait for the team response unfortunatelyIf the team doesn't get to this ticket today, they will likely not respond until next week. You'll have to be patient here
Tell me, if I pay for this, will I receive a hobby plan? I just paid once, the money was written off and I didn’t receive the hobby plan
as I said, it’s the weekend. the team will respond next week. Only they can give a definitive answer
you can give it a try if you dont mind the 5$, it might work or not, if not just wait for the team
Solution
New reply sent from Help Station thread:
Hi,I see you subscribed to a new hobby plan. I've gone ahead and refunded the original $5 payment.Let me know if you still need help !Best,NicolasYou're seeing this because this thread has been automatically linked to the Help Station thread.
cc @Marsen