Black Screen only showing Index Controllers
Hi, I recently just got back into VR and tried to boot up Open Brush and nothing is showing but my controllers. Everything else is a black screen and I can't find any info on how to fix it.
I tried updating my drivers and turning off my antivirus too to make sure it wasn't those. Can anyone help me? Thanks in advance.
31 Replies
Sorry - missed this message. Are you using the Steam version? Can you try switching to the beta just in case that makes a difference? If you have a copy of Tilt Brush - does that work?
1. Yes I am!
2. I tried that, it still doesnt work.
3. I do! Lemme try it.
So tiltbrush has the same issue
hmmmm. That's good news for me (it's not likely to be a bug on our side) but bad news for you (it's probably something to do with your system!)
Have you installed the Oculus/Meta Desktop app? That might have switched your OpenXR backend or something like that.
I presume other VR apps on Steam work fine?
I use to, (because I have done Quest 1 w/linkcable for a bit when my PCVR was down) but I dont think it's currently installed. ATM.
Other VR apps are working fine too, I am actually typing this in VR rn! Playing Bonelab atm :)
hmmmmm. i'm a bit stumped. Try renaming your Documents/Open Brush folder to force a clean new config
Just checked, no active oculus/meta things installed rn
i.e move it elsewhere and let Open Brush recreate it
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Still nothing. But I did find something else interesting:
At ground level there is a box overlapping a circle in a weird way
But everything else is black, It boots up, does a loading screen, then everything is black and my controllers are visible
Btw I appreciate you helping me out! It means a lot to me!
can you get a better image of that?
Yeah! Lemme try, Its hard to get a true image on it cause it's practically clipping through the floor
In real life that is
This is what I got:
Is that what you are looking for?
The front of it:
The back of it:
2019.4.25f1
you seem to be running an ancient version - unless that player log is old.
what's the file date in windows explorer?
ah yes. the path in the docs is wrong.
It should be: C:\Users[User Name]\AppData\LocalLow\Icosa Foundation\Open Brush
Oh my bad! Lemme get the right thing for you
I haven't seen it all black, but I've seen the controller disks in the floor before. Not sure whether this was related to incidents where I loaded and the controllers were asleep, or if it was an artifact in an otherwise working sketch. Will keep an eye out.
I'm just awaiting a response to see what the next course of action is
I think I've spotted something:
Win32Exception: ApplicationName='wmic.exe', CommandLine='bios get serialnumber', CurrentDirectory='', Native error= The system cannot find the file specified. at System.Diagnostics.Process.StartWithCreateProcess (System.Diagnostics.ProcessStartInfo startInfo) [0x002f9] in <b78f9add2a3e411ab5c48059b099d283>:0 at System.Diagnostics.Process.Start () [0x0003a] in <b78f9add2a3e411ab5c48059b099d283>:0 at (wrapper remoting-invoke-with-check) System.Diagnostics.Process.Start() at TiltBrush.DriveAccess.GetPCSerialNumber (System.String target) [0x0005a] in <25e530059a3649eea8603351ebec51f9>:0 at TiltBrush.DriveAccess.GetPcId () [0x00000] in <25e530059a3649eea8603351ebec51f9>:0 at TiltBrush.DriveAccess.GetDeviceId () [0x0005b] in <25e530059a3649eea8603351ebec51f9>:0 at TiltBrush.DriveAccess..ctor (TiltBrush.OAuth2Identity googleIdentity, TiltBrush.GoogleUserSettings googleUserSettings) [0x00014] in <25e530059a3649eea8603351ebec51f9>:0 at TiltBrush.App.Awake () [0x001d4] in <25e530059a3649eea8603351ebec51f9>:0Discussed here: https://discord.com/channels/783806589991780412/1178502238063300708/1179001499939000350 That user never got back to me so I don't know the outcome. Anything unusual about your setup? Is this a regular home gaming PC or was it setup by an IT department? Any unusual anti-virus?
Nope and nope, It was built in-house with an IT specialist, running ESET.
ESET?
ESET Antivirus
the "IT Specialist" bit might be a red flag š They would be more likely to do something different to a regular install.
See if this fixes it: https://www.minitool.com/news/wmic-not-recognized-on-windows-11.html#how-to-add-wmic-to-windows-11-15421
You're the second person who has reported this problem. If you confirm it is wmic.exe then I can solve it properly for everyone
Pfft
It was built by my mom and dad who are both in the IT field
š«”
Also - disable ESET. I don't entirely trust any antivirus that's not the built-in one.
(I'm not entirely convinced traditional AV is even a good idea any more but I'd stick with whatever comes from Microsoft as a default. At least that will be so widely used any issues will get smoked out pretty swiftly)
So - my fairly new Windows 11 PC had wmic installed by default:
This box was built by a big UK OEM so I presume it's pretty standard
So I did have it, I tried uninstalling/reinstalling it and nothing changed. (The "fresh install situation" just incase there was an error there)
I also tried turning off my AV, nothing happened either