PUBG support wait time
Hi! I had 4 claims declined saying that they have not being approved. I was wondering how long it takes for PUBG mobile support Reddit takes to investigate a request it’s been 10 days.
Solution:Jump to solution
Your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service or Tencent have requested from you, or that it does not match with what they have, they will not be able to assist you further. You will have to cross-check again.
5 Replies
If you have been denied four times then you’re are missing crucial information. You have to give exactly the information that is needed. Worth noting is that when your account got banned, the ban will not be lifted regardless of who did it. In such a chase every player is responsible for his account.
Oh the account isn’t banned
And I submitted info that should help clarify that it was my account
I submitted the claim with the most used device aswell
I sent them order numbers and all of that stuff too like screenshots of my pass usernames and friends info
It’s best to wait and don’t spam further requests on the subreddit. Else they won’t help you.
Yeah I just sent one post on their Reddit
Just waiting for an response
Solution
Your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service or Tencent have requested from you, or that it does not match with what they have, they will not be able to assist you further. You will have to cross-check again.