Payment Issues, my plan was changed to FREE
I cannot restore my PRO plan and payment not working!
Solution:Jump to solution
Apologies for the inconvenience, looks like you got caught up in our automated fraud systems.
I've unbanned your other team, but now that you've created a new one I think you should be good to go?...
20 Replies
Project ID:
58222ddc-e156-4d60-bdb4-d8fe7b33472158222ddc-e156-4d60-bdb4-d8fe7b334721
Can anyone help me please!!!
My plan was PRO
And now it is showing me that my TEAM plan is FREEE
and i am out of resources limits
When im trying to pay with card its showing me an error
I was using Railway more than a year with PRO plan
I Dont know what is going on
if we don't fix this we will have a big problem becouse all our business is on Railway servers
Can we just dump our database? While fixing this problem??
I think it is problem with STRIPE
!t
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This thread has been escalated to the Railway team.You're seeing this because this thread has been automatically linked to the Help Station thread.
How we can dump our database if it is freezed???
you can't unfortunately
I can't see our monthly usage
the team will get you sorted out when they are available
it's currently the weekend unfortunately
I just created new PRO Plan Team
and transfer all my projects to it
and it helped
thats one way
For some reason payment not working in my old team billing
One of your teams were banned. Can you share what you're hosting on Railway?
We hosting Admin panel and site for food delivery service
Sorry, but we are not hosting any Card Testing Services
Solution
Apologies for the inconvenience, looks like you got caught up in our automated fraud systems.
I've unbanned your other team, but now that you've created a new one I think you should be good to go?
Thank you! @Ray